Consumer Affairs & Relations

ARLINGTON, Va.  — The Retail Industry Leaders Association announced that Bill Hughes has joined the association as SVP government relations. Hughes, a 27-year veteran of Capitol Hill, will serve as RILA’s top federal lobbyist.

NEW YORK — Good customer service sells, according to a new study conducted by American Express.

New York City -- For the second month in a row, Best Buy had to tell customers that their email addresses were compromised.

The chain said that a former business partner’s files containing email addresses of some Best Buy customers were accessed without authorization. Best Buy said it would take legal action but it did not name the vendor involved.

Sam's Club this week is promoting itself as a small business leader and has announced several initiatives in honor of National Small Business Week May 16 to 20. The company said it would donate up to $200,000 to organizations supporting entrepreneurs. In addition the company is offering a limited-time, lower-cost membership deal for small business owners.

Irving, Texas -- Michaels Stores has learned that PIN pad tampering may have occurred in its Chicago-area stores and that customer credit- and debit-card information may have been compromised.

The company was contacted this week by banking and law enforcement authorities after some fraudulent debit-card transactions were reported over the weekend. Authorities believe the fraudulent transactions may be linked to legitimate transactions in Chicago-area Michaels stores.

The 13.1% increase in same-store sales Target reported for April was toward the low end of the company’s projection of an increase in the mid-teens, but it doesn’t appear Walmart’s mid-month launch of a new marketing campaign contributed to the weakness.

New York City -- Gap said its chief design director, Patrick Robinson, is leaving the company effective immediately. He had been executive VP of Gap Global Design for Adult and Body for four years.

The company said it will conduct a search for a successor.

Pam Wallack, head of the Gap Creative Center, made the decision to oust Robinson and will manage the design teams in the interim.

His departure follows a series of management shuffles and organizational changes aimed at reviving sagging sales of the brand.
 

Walmart again topped the Fortune 500 list of America’s largest companies, and it doesn’t appear likely to relinquish the top ranking anytime soon. With annual revenues of $421.8 billion, Walmart easily outpaced such oil companies as ExxonMobil at $354.6 billion, Chevron at $196.3 billion and ConocoPhillips at $184.9 billion. Higher oil prices last year boosted the top line at those companies, but even the closest contender of the lot would need oil prices to increase dramatically from current levels for any shot at overtaking Walmart.