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Consumer Affairs & Relations

  • Borders executive VP and chief merchant resigns

    Ann Arbor, Mich. -- Borders Group executive VP and chief merchandising officer Michele Cloutier has resigned, Borders said in a late afternoon Friday filing with the U.S. Securities and Exchange Commission.

    It is the latest in a string of high-level departures from the bookseller as it struggles to emerge from bankruptcy protection.

    On Thursday, the company received a deadline extension until mid-October to file a plan to restructure. An attorney for Borders said parts of the company could be sold in as quickly as two weeks.

  • Simon says Walmart U.S. is on the right track

    Driving same-store sales at U.S. stores is the top priority of Walmart U.S. president and CEO Bill Simon and his boss, Wal-Mart Stores Inc., president and CEO Mike Duke. Both executives stated U.S. comp growth is their top priority on Friday and went on to add that they are confident the company has the right strategy and people in place to make it happen.

  • Walmart gives back – to shareholders that is

    Heading into last Friday’s annual meeting, the financial community had high expectations Walmart would allocate additional funds to buy back stock, and the company didn’t disappoint. The $15 billion share repurchase authorization CFO Charles Holley announced replaced an existing $15 billion program approved one year earlier that had dwindled to just $2 billion due to the fact that Walmart was an aggressive purchaser of its own stock during the past 12 months.

  • Office Depot reaches settlement in Colorado

    New York City -- Office Depot has reached an agreement with Colorado’s attorney general to offer a refund to about 115 Colorado governmental agencies and nonprofits in connection with the sale of office supplies between January 2006 and March 2009, the Denver Business Journal reported.

    The agreement calls for the chain to refund customers as much as $189,000.

  • Japan’s head merchant wins top Walmart award

    Given all the talk of EDLP at Walmart’s annual shareholders’ meeting, it was understandable the company chose Maki Nakamura, chief merchandising officer at Walmart Japan, as the recipient of the Sam M. Walton Entrepreneur of the Year Award.

    Walmart’s Seiyu stores in Japan have been implementing every day low prices for several years, and the company’s patience has finally paid off with improved business results in what has been a challenging market.

  • Speaking of Customers

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  • At Home Depot meeting, a variety of voices

    ATLANTA — Customer service, glue traps and corporate democracy were among the issues on the table at a wide-ranging Home Depot annual shareholders meeting in Atlanta Thursday.

     Home Depot’s shareholders approved the company's recommendations for its board of directors and executive pay structure. And it defeated a shareholder proposal regarding shareholder control of corporate political gifts.

  • Wal-Mart Stores to repurchase $15 billion shares

    BENTONVILLE, Ark. — Wal-Mart Stores's board of directors has approved a new program authorizing the company to repurchase $15 billion of its shares, the company announced at its 41st annual meeting of shareholders Friday. This program replaces the previous $15 billion program, announced on June 4, 2010, that had approximately $2 billion of remaining authorization. Under the program, repurchased shares are constructively retired and returned to unissued status.

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