Consumer Affairs & Relations

Hingham, Mass. -- The Talbots reported Tuesday that first-quarter profit was $739,000, compared with a loss of $4.4 million in the year-ago period. However, net sales dropped 6% to $301.3 million, compared with $320.7 million in the same period last year, and consolidated same-store sales decreased 7.7%.

Results missed Wall Street estimates and the company has lowered its second quarter outlook.

DEERFIELD, Ill. — Walgreens on Monday named Steve Pemberton the company’s divisional VP of diversity and inclusion, becoming the company’s first chief diversity officer.

New York City -- A $15 billion share buyback program, unveiled earlier in June, will allow Wal-Mart Stores’ founder Sam Walton’s descendants to see their stake in the chain edge up above 50%.

After Walton died in 1992, family members retained a stake of around 38% from the mid-1990s to the mid-2000s. Starting in 2003, a series of big share buybacks began to push the family stake higher, to 43% in 2008 and now to 49%, according to the latest filings.

PORT WASHINGTON, N.Y. — NPD Group named Perry James, a 16-year veteran with the research firm, as the new president of home and office supplies. 

James replaces Peter Goldman, who moved on to a position within NPD as SVP technology analyst business. 

Before his current position, James was president of NPD’s office supplies and software businesses. From 2005 through 2007, he was with the home group on the business development side.

New York City -- Johnny Rockets debuted its updated interior design at its just-opened restaurant at South Street Seaport, in New York City.

"I've waited 10 years for this site, and we've taken great care to preserve the historical aspects of the building, while keeping to the tradition of our sleek and modern American feel," said Johnny Rockets franchise owner Bill White. "

HINGHAM, Mass. — Talbots reported that first quarter income from continuing operations was $0.9 million, or 1 cent per share, compared with last year’s loss from continuing operations of $7.1 million, or 12 cents per share.

Yonkers, N.Y. -- Americans are frustrated with the state of customer service, according to a new survey by Consumer Reports magazine. In the survey, 65% of the respondents said they are "tremendously annoyed" by rude salespeople and 64% said that they had left a store in the previous 12 months because of poor service.

Consumer Reports also found that 71% of survey respondents were extremely irritated when they couldn't reach a human on the phone.

Ann Arbor, Mich. -- Borders Group executive VP and chief merchandising officer Michele Cloutier has resigned, Borders said in a late afternoon Friday filing with the U.S. Securities and Exchange Commission.

It is the latest in a string of high-level departures from the bookseller as it struggles to emerge from bankruptcy protection.

On Thursday, the company received a deadline extension until mid-October to file a plan to restructure. An attorney for Borders said parts of the company could be sold in as quickly as two weeks.