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Survey: Poor service undermines loyalty programs
New York City -- A survey released Tuesday by Accenture showed that when it comes to customer loyalty, poor service can cause customers to abandon one company in favor of another.
The Accenture Global Consumer Survey found that 66% of consumers switched companies – including wireless phone, cable and utilities – as a result of poor customer service in 2011, even as their satisfaction with the services provided by those companies rose overall.
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Bon-Ton CEO takes on chairman role
YORK, Pa. — The Bon-Ton Stores announced Tuesday that its board of directors has elected president and CEO Bud Bergren to the additional role of chairman of the board. The board has also accepted Tim Grumbacher’s resignation as executive chairman of the board. Grumbacher remains a director of the company and was named strategic initiatives officer. Additionally, Brendan Hoffman, recently appointed as president and CEO of the company effective Feb. 7, was elected a director of the company. The actions of the board were taken on Jan.