Consumer Affairs & Relations

Waban, Mass. -- Research released Monday by Temkin Group, which ranked the customer experience at 206 large companies across 18 industries, found that several grocers are offering excellent customer service.

Mahwah, N.J. -- The Home Furnishings Independents Association said Friday it has selected TD Retail Card Services’ Renovate Card private-label credit card program for use by its 1,100 retail members nationwide.

NEW YORK — Kenneth Cole Productions' board of directors has formed a special committee of independent directors to consider a non-binding proposal from Kenneth Cole, chairman and chief creative officer, that would take the company private.

New York City -- Kenneth Cole Productions' board of directors has formed a special committee of independent directors to consider a non-binding proposal from Kenneth Cole, chairman and chief creative officer, that would take the company private.

A body in motion tends to stay in motion and that appears to be the case with Sam’s Club where a strong fourth-quarter performance is expected to continue in 2012 under the leadership of new president and CEO Rosalind Brewer.

The former Walmart store operations executive took the helm from outgoing Sam’s president and CEO Brian Cornell three weeks ago and is looking to build on the momentum he initiated and was evident in fourth quarter results reported earlier this week.

Pleasanton, Calif. -- Safeway Inc. posted a drop in quarterly net income amid higher commodity costs.

The chain said fourth-quarter net income fell to $215.6 million from $229.6 million a year earlier.

Total sales increased 6.2% to $13.6 billion. Same-store sales rose 1.5%, excluding fuel.
 

Losing weight is a little like saving money. Consumers will always intend to do more of both, but then reality sets in and they tend to do neither. Retailers can count on that pattern holding true this year, which is good news because a recent study by the National Retail Federation shows those planning to save their tax refund is at an all time high.

DALLAS — Zale Corp. reported increased revenues and earnings for its second quarter ended Jan. 31, thanks to a successful holiday season.

The company reported that revenues for the quarter were $664 million, an increase of $37 million, or 6%, compared with $626 million in the same period last year. 

Comparable-store sales, which are based on year-over-year merchandise sales, increased 5.8% during the quarter. This increase follows a 7.9% rise in the same period last year.