Consumer Affairs & Relations

Members shopped Sam’s Club more often and spent more on each trip during the fourth quarter, propelling Sam’s to a 2.7% same-store sales increase, while operating profits were flat. The forecast for the first quarter calls for same-store sales to increase between 1% and 3%.

Analysts don’t like surprises, especially the negative kind, where results are worse than forecast, so there wasn’t a lot of love for Walmart earlier this week after the company reported a disappointing 1.8% fourth quarter comp decline. Never mind that earnings per share exceeded consensus estimate by three cents, analysts were clearly peeved by the top line shortfall at the stores division, and having been burned by the company’s earlier guidance expressed little confidence in the company’s ability to deliver on its strategic objectives.

Washington, D.C. -- A report released Thursday by Bloomberg found that consumer confidence for the week ended Feb. 20 rose to the highest level since April 2008 as Americans grew less pessimistic about their personal finances.

The Bloomberg Consumer Comfort Index, formerly the ABC News U.S. Weekly Consumer Comfort Index, was minus 39.2 in the period to Feb. 20, compared with minus 43.4 the prior week, the report showed.

Nearly half (49%) of those polled held positive views on their financial situation, the most in a year.

Hingham, Mass. -- The Talbots unveiled its new store design at the Westfield Garden State Plaza in Paramus, N.J.

The 5,500-sq.-ft. store has an upscale, residential feel, with a layout of five individual rooms for different merchandise stories.

Talbots chief creative officer Michael Smaldone collaborated with Robin Kramer of Kramer Design Group on the space.

Menomonee Falls, Wis. -- Kohl's Corp. reported Thursday that its fourth quarter net earnings rose 14% and the board authorized the first dividend in the company's history. But the chain said consumers will remain cautious in 2011 and gave a full-year earnings forecast below Wall Street’s expectations.

Kohl’s said that income the quarter ended Jan. 29 increased to $493 million from $431 million a year earlier, slightly ahead of predictions. Revenue rose 6% to $6.04 billion from $5.68 billion, in line with projections.

Dallas -- Zale Corp. said Thursday that net income for the quarter ended Jan. 31 surged to $27.2 million, compared with $6.7 million a year earlier.

Zale, which has struggled to regain profitability as the economy improves, posted net income of $27.2 million compared with $6.7 million, or 21 cents per share a year ago. Sales rose to $626.4 million for the quarter, from $582.3 million. Same-store sale rose 7.9%, compared with a decrease of 11.2% during the comparable period in the prior year.

FORT MEYERS, Fla. — Chico's FAS announced Tuesday that it has appointed Kent Kleeberger to the position of EVP and COO.

Kleeberger will replace Jeffrey Jones, who is retiring from the company, effective March 7. Jones will serve as part-time consultant to the company during a transition period.

Kleeberger, 58, has served as EVP finance and CFO of Chico's FAS since joining the company in November 2007. Previously, he was SVP and CFO for Dollar Tree Stores.

ROCHESTER, N.Y. — Escalating food costs may have a firm grip on consumers' wallets, but one retailer is promising "to keep prices low and [its] quality and service high."

Wegmans this week said that it will not change the prices on 40 of the products most important to families through the end of 2011. According to the company's website, many of the items listed include store-brand products and produce. Wegmans also noted that counting different varieties and sizes, about 200 items are covered by the company's price pledge.

NEW YORK — The Conference Board's Consumer Confidence Index reached 70.4 in February, a three-year high from February 2008, thanks to growing optimism about the short-term future.

Tarrytown, N.Y. -- DLC Management Corp. said Tuesday that two of its Northeast Leasing team members have successfully achieved the Certified Leasing Specialist (CLS) designation from the International Council of Shopping Centers.

Evan Podob, VP -- director of Northeast leasing, and Christopher Ressa, senior leasing representative -- Northeast, received their certifications in January.