Consumer Affairs & Relations

New York -- Consumer confidence rebounded in February, reversing three straight months of declines, according to The Conference Board, a private research group. The Conference Board’s closely-watched Consumer Confidence Index stands at 69.6, up from 58.4 in January. Economists had expected 60.5, according to research firm FactSet.

It was the highest reading since November’s 71.5 metric.  

Fourth quarter same store sales at The Home Depot advanced 7% and profits swelled 29% to $1 billion, or 68 cents, compared to profits of $774 million or 50 cents a share the prior year.

New York -- Five women in Wisconsin have filed suit against Wal-Mart Stores, claiming the retailer denied them and other female employees equal pay and equal opportunities, the Journal Sentinel reported. The suit, which also seeks class-action status, claims Wal-Mart discriminated against female employees in the chain's Region 14, which includes stores in Wisconsin, Michigan, Indiana and Illinois.

ANN ARBOR, Mich. -- Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index. In fact, it’s at an all time high, up 0.7% to 76.6 in 2012 on ACSI’s 100-point scale. And once again, Publix is on top, outperforming all other retailers (physical and pure online players) with a score of 86.

Ann Arbor, Mich. -- Customer satisfaction with e-commerce websites in on the rise, with Amazon topping all measured sites, according to the American Customer Satisfaction Index's (ACSI) annual E-Commerce Report, produced in partnership with customer experience analytics firm ForeSee.
   

NEW YORK — Terry Lundgren, CEO of Macy’s, took the stand on Monday to testify in the trial of two Macy's lawsuits regarding the deal between JCPenney and Martha Stewart Living Omnimedia Inc. The long-awaited trial began last Wednesday, in New York Supreme Court.

The trial is about whether Macy’s has the exclusive right to sell Martha Stewart branded cookware, bedding and certain other products. 

The head of the Grocery Manufacturers Association took exception this week to a new book which portrays consumers as hapless victims preyed upon by food industry giants that peddle addictive products.

In “Salt Sugar Fat: How the Food Giants Hooked Us,” author Michael Moss paints an unflattering picture of food companies who pursue a win at all costs strategy by artfully manipulates salt, sugar and fat to addict and fatten consumer with disastrous results.

CAMP HILL, Pa. — New Jersey first lady and chairwoman of the Hurricane Sandy New Jersey Relief Fund Mary Pat Christie will visit a Point Pleasant, N.J., Rite Aid store on Friday at 11:30 a.m. with Rite Aid executives to receive money for the fund, Rite Aid said Thursday.