Consumer Affairs & Relations

New York — J.C. Penney Co. on Friday said it fully backs its partnership with the popular television star and comedian Ellen DeGeneres. Its support comes after One Million Moms, an extension of the conservative American Family Association group, asked the retailer to dump DeGeneres as a spokeswoman because she is a lesbian.

Philadelphia -- Urban Outfitters Inc. has appointed a former executive as CEO of its namesake brand. The company named Tedford Marlow as head of the Urban Outfitters Group, effective Feb. 6. Marlow he retired from the chain in 2010, after spending nine years as president of the Urban Outfitters brand.

The announcement came almost a month after Richard Hayne, the company's chairman and president, succeeded CEO Glen Senk, who resigned. Hayne co-founded the company in 1970.
 

Washington, D.C. -- The Bloomberg Consumer Comfort Index revealed Thursday that consumer confidence in the U.S. climbed for the second week in a row, suggesting rising optimism about economic issues.

The Index rose to minus 44.8 in the period to Jan. 29 from minus 46.4 the previous week. A measure of Americans’ view of the state of economy climbed to the highest since June, according to the report.

Ridgefield, Conn. -- Impact Service Group, a national HVAC service management company for retailers and multi-location clients, has hired Teresa Pitts as VP national sales.

Previously, she managed the southern region for Chain Store Maintenance where she was responsible for cultivating and maintaining national accounts.

Framingham, Mass. -- Staples announced the appointment of Mike Edwards to executive VP, U.S. retail merchandising. He previously served as president and CEO of Borders Group and had also served as the company’s chief merchant.

New York City -- The nation’s apparel retailers reported mixed results for January as shoppers remain cautious about spending in the uncertain economy.

“It was as tough month as retailers battled holiday hangover, lack of incentive to shop and mild winter that killed outerwear clearance," said Ken Perkins, president of RetailMetrics Inc., in a Reuters report.

As the first month of the year, January accounts for only 20% November-January sales, and 7% of annual sales, according to RetailMetrics.

Philadelphia -- The Pep Boys — Manny, Moe & Jack, has agreed to be taken private by private equity firm The Gores Group for about $791 million. The total transaction, including debt, is valued at about $1 billion.

Under the terms of the buyout, the Los Angeles-based Gores Group will pay Pep Boys shareholders $15 a share, 24% above the closing price on Friday.

FRAMINGHAM, Mass. — The TJX Companies announced Tuesday that Scott Goldenberg has been promoted to CFO, retaining his EVP title, effective Jan. 29, the beginning of TJX’s fiscal year. Goldenberg will oversee corporate finance for TJX and continue to report to Jeffrey Naylor who had resumed the CFO position in 2009. Naylor will continue as senior EVP, chief administrative officer and also have responsibility for other corporate functions, including Information technology, legal, risk management, and investor relations.

YORK, Pa. — The Bon-Ton Stores announced Tuesday that its board of directors has elected president and CEO Bud Bergren to the additional role of chairman of the board. The board has also accepted Tim Grumbacher’s resignation as executive chairman of the board. Grumbacher remains a director of the company and was named strategic initiatives officer. Additionally, Brendan Hoffman, recently appointed as president and CEO of the company effective Feb. 7, was elected a director of the company. The actions of the board were taken on Jan.

New York City -- A survey released Tuesday by Accenture showed that when it comes to customer loyalty, poor service can cause customers to abandon one company in favor of another.

The Accenture Global Consumer Survey found that 66% of consumers switched companies – including wireless phone, cable and utilities – as a result of poor customer service in 2011, even as their satisfaction with the services provided by those companies rose overall.