Consumer Affairs & Relations

London -- The British department store Selfridges received the “Best Department Store in the World” award at the Global Department Store Summit in Paris.

Selfridges took the top slot amongst finalists from around the globe, including Macy's and Woolworths (South Africa). The U.K. retailer also won the award, which is given out every two years, in 2010.

New York -- Liz Claiborne Inc. said Tuesday that it has officially changed its name to Fifth & Pacific Cos., following an initial announcement in January that it would do so.

The company sold the Liz Claiborne and Monet brands to J.C. Penney Co. in November, freeing it up to concentrate more fully on its Juicy Couture, Lucky Brand and Kate Spade labels.

New York -- General economic conditions, U.S. and foreign supplier vendor concerns, and competition/consolidation are the top three risk factors cited by retailers, according to a new study by BDO USA, LLP, a leading accounting and consulting firm. Rounding out the top five: federal, state and local regulations, and terrorism, natural disasters and geo-political events.

MINNEAPOLIS — A new era is emerging at Best Buy as the company tries to come back from the fallout over disgraced former CEO Brian Dunn and re-establish itself is the dominant player in the CE space. To that end, the company's board of directors has elected Hatim Tyabji to succeed Richard Schulze as chairman of the company, effective at the conclusion of the annual meeting on June 21. Tyabji, currently chairman of the audit committee, has served as a director of Best Buy since 1998.

COLUMBUS, Ohio — Big Lots is recognizing Armed Forces Day by offering a special discount for armed forces personnel and their families. On Saturday, May 19, all active, reserve, and retired service members will receive a 10% discount on their qualifying in-store purchases by presenting military identification. The discount can also be applied to sale and clearance items.

Redwood Shores, Calif. -- A “Live Help” feature, detailed information about products and services and access to personal account information are the three most important features consumers expect to find at a company’s website, according to an annual survey by Oracle. The company surveyed more than 3,000 consumers worldwide regarding their use of customer service channels including call centers, live chat, click-to-call and email.

Houston -- Francesca's Holdings Corp. fired its CFO Gene Morphis after an internal investigation found that he had “improperly” communicated company information through social media. The company said it began an investigation after discovering his activity on May 11.

Wal-Mart Stores fell to the number two spot on the Fortune 500 list after holding the number one spot for two years. It was ousted by Exxon Mobil, which benefitted from rising oil prices.To see the full list, click here.

ISSAQUAH, Wash. — Costco announced that its board of directors declared a quarterly cash dividend on Costco common stock and approved an increase from 24 cents to 27.5 cents per share, or from 96 cents per share to $1.10 per share on an annualized basis.

The quarterly dividend is payable June 8 to shareholders of record at the close of business on May 25.

Costco plans to release its operating results for the third quarter, ended May 6, on May 24.
 

Minneapolis -- Best Buy Co. announced that founder Richard Schulze would step down as chairman after an independent board investigation found that he had failed to report allegations of personal misconduct by former CEO Brian Dunn to the board's audit committee.

Schulze will serve out the remainder of his term as director. Best Buy said its board has elected director Hatim Tyabji to succeed Schulze as chairman, effective at the conclusion of the annual meeting on June 21.