Consumer Affairs & Relations

Michael Francis left his role as Target’s chief marketing officer for presumably greener pastures at J.C. Penney. That gig proved short-lived, but Francis landed on his feet this past February as chief global brand officer at Dreamworks and he shared his thoughts on the studio, consumer products and retail in the June issue of License! Global. Click here.

BOISE, Idaho — The Retailer Owned Food Distributors & Associates, the largest cooperative of independent food wholesalers, is showing its support for product safety by endorsing the use of best-in-class recall process management technology from Recall InfoLink. 

The Recall InfoLink solution has been successfully deployed at ROFDA members Affiliated Foods of Amarillo, Associated Grocers-Baton Rouge, Olean Wholesale Grocers and Associated Grocers of the South. Other members are expected to implement the system later this year.

Target Corp. appointed former senator and secretary of the interior Kenneth Salazar to its board of directors. He replaces Mary Dillon, who resigned her spot. 

Salazar, who recently began working for the law firm WilmerHale, served as a Democratic member of the Senate from Colorado from 2005 to 2009 and as interior secretary under the Obama administration from 2009 until earlier this year, when he was replaced by Sally Jewell. 

HOFFMAN ESTATES, Ill. — Sears was arguably synonymous with its “Big Book” catalog, but as the world became more technologically advanced and look books went digital, the retailer bade its catalog and catalog stores farewell and shifted to a new retail model of locally owned and operated dealer stores. 

New York -- Office Depot and OfficeMax Inc. on Tuesday moved one step closer to becoming one company as their shareholders voted to approve the merger between the two office supply rivals.
 

New York -- Walmart confirmed in an op-ed in the Washington Post that it will pull the plug on three planned stores in the Washington, D.C., area if the D.C. Council passes a bill setting a higher minimum wage for large retailers. The bill, the Large Retailer Accountability Act (LRAA) of 2013, is scheduled for a vote on Wednesday.

Net sales at WD-40 Co. increased 7% in the third quarter, as the company's multi-purpose maintenance products showed double-digit growth.

WD-40 sales were $93.1 million in the quarter ended May 31, compared to sales of $87.0 million in the year-ago period. Net income for the third quarter was $10.3 million, up 12%.

NEW YORK — Walmart confirmed in an op-ed in the Washington Post that if the D.C. Council passes a bill setting a higher minimum wage for large retailers, it will pull the plug on three planned stores in the Washington, D.C., area. 

Boca Raton, Fla. -- Office Depot announced that Michael J. Massey, previously CEO and president of Collective Brands, has been nominated to join the board. He fills the vacancy created by current director Brenda Gaines, has decided not to stand for reelection at this year’s annual meeting of stockholders.

Business and friendship are generally considered incompatible. It’s hard to take the dispassionate, profits-first mindset that traditionally governs business transactions with a person you think of as a friend. However, in this burgeoning age of social media and social commerce, retailers need to make friends with their customers to maximize engagement, loyalty and profits.