Consumer Affairs & Relations

Whether it's a remodel or new construction, paint is one of a retailer's most essential and cost-effective design tools. Chain Store Age spoke with Jim Gorman, of Benjamin Moore & Co., about how paint is being affected by technology and environmental concerns. The company, founded in 1883, manufactures its own resins and colorants, and has more than 3,400 colors in its collection.

What is the most common mistake retailers make when it comes to painting?

Generating revenue through electricity contracts

The U.S. retail and wholesale establishments make up one of the largest sectors of electricity consumption in the nation. And they’re likely to use even more within the next few years, according to the U.S. Energy Information Administration, whose recent annual report indicates that commercial and industrial entities will lead domestic growth in primary energy usage through 2040.

In first U.S. application, H-E-B deploys energy-efficient, propane refrigeration system

H-E-B is thinking green — and out of the box — when it comes to refrigeration. The company is the first U.S. retailer to deploy a propane refrigeration system in its refrigerated display cases.

The Hussmann-designed system is in place in H-E-B’s new 83,000-sq.-ft. store in Austin, Texas, which is part of the redevelopment of an old airport site in the city’s Mueller neighborhood. The entire project is focused on sustainability and energy efficiency. So is H-E-B.

Small beginnings can lead to big things. That’s certainly true in the case of Pep Boys, which was founded in 1921 by four Navy buddies who pooled together $800 to open an auto parts store in Philadelphia. Today, with some 750 stores across the United States and Puerto Rico, the Philadelphia-based company is one of the nation’s leading auto supply and service providers.

New York -- The Conference Board Consumer Confidence Index which had declined in July, increased slightly in August. The Index now stands at 81.5, up from 81.0 in July.

Columbus, Ohio -- DSW Inc. improved upon its results from the second quarter of fiscal 2012 in the second quarter of this fiscal year, reporting increases in net income, sales and same-store sales. The company had net income of $33.7 million, including net after-tax losses and charges, a 15% boost from reported net income of $29.3 million a year earlier.

In addition, net sales rose 9.7% to  $562 million. Same-store sales increased 4.4%.

Richfield, Minn. -- Best Buy Inc.’s founder and largest shareholder, Richard Schulze, plans to sell off an unspecified portion of his 20% stock holdings in the chain, according to a filing with the Securities and Exchange Commission.  

The move is part of Schulze's “personal long-term strategy for asset diversification and liquidity,” according to the filing, which did not disclose the total number of shares expected to be effected by the sale.

Whatever happened to the customer? It’s a question I’ve been asking myself more and more lately, and one that more than a few national brands should be working harder to answer. At a time when retail is evolving in exciting ways, one of the most disappointing trends over the last several years is a conspicuous (and costly) lack of focus on the customer.

PARK CITY, Utah — Skullcandy has appointed Heidi O'Neill, who is VP and GM of women’s training and fitness at Nike, to the company's board of directors. 

NEW YORK — Mitchell Klipper, CEO of Barnes & Noble’s retail group., has sold off two-thirds of his stock holdings in Barnes & Noble between Aug. 22 and Aug. 26, according to reports. 

An SEC filing indicates that Klipper sold 400,000 of roughly 600,000 shares he held in the company, grossing more than $5.5 million.