Consumer Affairs & Relations

New York -- Investor Engaged Capital LLC has urged Abercrombie & Fitch to start a search for a new chief executive officer and consider selling the company, Bloomberg reported. The company owns less than 1% of the retailer’s shares outstanding.

Matthews, N.C. -- Despite the growth in e-commerce, Americans still prefer to make most holiday gift purchases in stores close to home, according to a recent national survey conducted for Family Dollar.

Seven-in-10 consumers say they describe themselves as in-person shoppers, while only 30% say they would be best characterized as online shoppers. Also, more than half of surveyed consumers say they expect to travel 10 miles or less when looking for the majority of their gifts this season.

Mountain View, Calif. – While shipping costs (21%) and registration (20%) were the features that users said needed the most improvement respectively, consumers felt very comfortable purchasing from the Web's top online retailers on Cyber Monday.

Seattle – Starbucks has priced an underwritten public offering of senior notes. The company plans to use the net proceeds from the offering of $400 million of 0.875% senior notes due 2016 and $350 million of 2.000% senior notes due 2018 to fund a portion of the payment required by the previously announced arbitration award in the Kraft litigation matter.

Newport Beach, Calif. -- Engaged Capital, an investment firm specializing in small and mid-cap North American equities and beneficial owner of approximately 400,000 shares of the common stock of Abercrombie & Fitch Co. sent a letter to the company’s board of directors on Dec. 3. In its letter, Engaged Capital highlighted the upcoming expiration of Abercrombie chairman and CEO Michael Jeffries’ employment contract on February 1, 2014 as an opportunity for the board to set a new direction for the company.

Greek Yogurt leader Chobani hired 18-year Procter & Gamble finance executive Dipak Golechha to serve at its CFO reporting to founder and CEO Hamdi Ulukaya.

Golechha replaces former Chobani CFO James McConeghy who stepped down in November, the company said. His successor Golechha spent the past 18 years in finance roles at P&G including CFO of the company’s global snacks division.

Williamsville, N.Y. -- Tops Friendly Markets, a leading full-service grocery retailer in upstate New York, Northern Pennsylvania, and Western Vermont, announced that the previously announced acquisition of Tops Holding II by a group of senior managers of the company led by Tops president and CEO, Frank Curci, closed on Dec. 1.

The right elements can promote cleanliness, operating efficiency — and customer loyalty

It pays for retail management to take a good look at their restrooms.

A recent national survey about public hand-washing behavior reveals that restrooms represent a powerhouse of customer perception and influence. According to the survey conducted by Bradley Corporation, 73% of consumers believe a bad rest-room indicates poor management of a business. 

In addition:

Steady as she goes. That old nautical phrase, urging a firm hand on the wheel and an unwavering eye on the compass, seems apt for today’s retailers. While economic waters remain troubled, an improved economic forecast promises retailers a smoother route to profitability in 2014. 

Big Lots has added three general merchandise managers as the company continues realigning the merchandising organization into three customer-centric categories: food and consumables, furniture and home décor and seasonal, toys and electronics.