Consumer Affairs & Relations

Columbus, Ohio – Big Lots reported a net loss of $9.5 million for the third quarter of fiscal 2013, up from a net loss of about $6 million in the year-ago period. The retailer also said it will exit the unprofitable Canadian market, which it entered through an acquisition in 2011.

Net sales grew about 2% in the same period, to $1.15 billion from $1.13 billion, and consolidated same-store sales declined about 2.5%.

Hoffman Estates, Ill. — In a not-so-unexpected move, Sears Holdings Corp. on Friday said it had filed to spin off its Lands' End unit.

Sears has been selling or spinning off assets during the past few years as it struggles to turn around its business. The company sold its Orchard Supply Hardware Stores and its Sears Hometown and Outlet Stores businesses last year. In October, Sears said it would consider strategic alternatives for its line of auto centers. Sears also is selling some store leases in Canada.

Stanley Black & Decker has added Debra Crew, president of PepsiCo Americas Beverages, to its board of directors. Crew joined PepsiCo in 2010 as president of the western region of PepsiCo Europe, and was promoted in 2012.

Prior to PepsiCo, she held a number of management and leadership roles at Mars, Dreyer’s Grand Ice Cream and Kraft Foods.

Ann Arbor, Mich. – Facebook is the lowest scoring brand in the overall ForeSee Customer Experience Index, with a score of 69. The index, a study that examines how today's customer experiences with the top 100 brands across seven industries as reported by Interbrand are predictive of companies' future business success, shows that while Amazon dominates retail industry at the brand level (87), Nordstrom (86), Coach (85), Costco (84) and Tiffany (84) are statistically within reach of the leader.

Goodlettsville, Tenn. – Dollar General delivered some impressive financial results for the third quarter of fiscal 2013 as traffic improved and shoppers spent more per transaction on average. The retailer said it plans to open approximately 700 stores in fiscal 2014 and remodel or relocate approximately 525 locations, expanding store selling square footage by 6% to 7%.

Dollar General’s net income increased by a better-than-expected 14% to $237 million in the 2013 third quarter compared to $208 million in year-ago period.

Kroger has extended its streak of consecutive same-store sales growth to 40 quarters — an impressive feat in light of the slow economic recovery.
 
The company reported a same-store supermarket sales increase of 3.5%, excluding fuel, for the third quarter.

"The resiliency of our Customer First strategy … was on full display during the quarter, even as our internal research shows that customers remain uncertain about the economy," Dave Dillon, Kroger chairman and CEO said.

New York -- Aeropostale reported a loss of $25.6 million for its fiscal third quarter, compared to a profit of $25 million in the same period last year.

Sales dropped 15% to $514.6 million, from $605.9 million in the year-ago period. Same-store sales also decreased 15%.

Los Angeles -- John Dawson has been named president and CEO of coffee and tea retailer Coffee Bean & Tea Leaf, charged with accelerating the chain’s plans for global growth.

Oak Brook, Ill. -- The Inland Real Estate Group of Cos. has been named the recipient of the 2014 Torch Award for Marketplace Ethics by the Better Business Bureau.

The award was presented at the 17th Annual BBB Awards Luncheon Ceremony at the InterContinental Hotel in Rosemont, Ill.  

This is the second Torch Award for Marketplace Ethics that Inland has received from the BBB. The company was presented with its first Torch Award for Marketplace Ethics in 2009. Last year’s winner was The Boeing Co.

New York -- Eddie Lambert’s ESL Partners has reduced the size of its stake in Sears Holdings Corp. disclosing in a regulatory filing on that it now owns 48.4% of its shares, down from 55.4%.

In a statement, Lampert said that his fund had distributed 7.4 million shares in Sears to investors who wanted to withdraw money from his firm.  He said that he had not sold any of his personal holdings.