Consumer Affairs & Relations

Fort Worth, Texas – RadioShack is introducing a new brand positioning, including the motto, "It Can Be Done, When We Do It Together." The company said the new positioning highlights the brand's ability to collaborate with consumers to help them discover what is possible through technology.

Colorado Springs, Colo. – Secure data vault provider CertainStore is rolling out of a cybersecurity solution utilizing its proprietary micro-encryption/micro-tokenization technology to prevent the re-occurrence of recent malicious attacks on customer data.

Irving, Texas – Michaels Stores has learned of possible fraudulent activity on some U.S. payment cards that had been used at Michaels, suggesting that the company may have experienced a data security attack.

In a statement posted to its website on Jan. 25, Michaels said it is working closely with federal law enforcement and is conducting an investigation with the help of third-party data security experts to establish the facts.

Revelations of job cuts at leading retailers, the latest involving Sam’s Club, are a reminder that pro-active expense control remains retailers' best friend when it comes to ensuring profitability when faced with a murky outlook for consumer spending.

Sam’s Club on Friday became the latest retailer to disclose plans to eliminate 2,300 hourly and middle management positions. The move was characterized as a rebalancing of resources, according to Sam’s Club spokesman Bill Durling. Other retailers such as Macy’s and Target also recently announced job cuts.

Michaels may have been the victim of an attack on its data, but it wasn’t going to wait to find out the way Target and Neiman Marcus did before warning customers.

In a statement laced with the word, “may,” Michaels said it recently learned of possible fraudulent activity on some U.S. payment cards that had been used at its stores, which it said suggested the company may have experienced a data security attack.

Shoppers still love Apple products, as evidenced by record unit sales for the iPhone and iPad.
Apple sales increased 5.7% to $57.6 billion from $54.5 billion during the company’s first quarter ended December 28 thanks to record sales of its flagship products.

The company sold a record 51 million iPhones compared to 47.8 million last year and iPad sales increased to 26 million units from 22.9 million last year. The biggest percentage gain came from the Mac business where units sold increased to 4.8 million from 4.1 million.

Cary, N.C. – The Pantry has confirmed that JCP Investment Management, LLC, and Lone Star Value Management, LLC (“the dissident group”) submitted a notice of intent to nominate director candidates to stand for election to The Pantry’s board of directors at the company's 2014 annual meeting of stockholders.

Washington, D.C. – The FBI has reportedly issued a confidential report to U.S. retailers warning that more cyber attacks like the ones recently suffered by Target and Neiman Marcus will occur. According to Reuters, the three-page report was distributed Jan. 17 and informs retailers that the FBI has discovered in the past year there have been at least 20 attacks using the same type of malware used against Target.

The Michigan Retailers Association (MRA) said that Michigan's retail industry had a poor holiday shopping season thanks to damaging winter storms and “outdated government policies that favor out-of-state online companies.”

Retailers posted only a 0.1% average increase over last holiday season, according to the Michigan Retail Index, a joint project of MRA and the Federal Reserve Bank of Chicago.

Dallas -- Approximately 1.1 million debit and credit cards used at Neiman Marcus stores may have been compromised in a security breach last year, according to an update posted on the retailer’s website. To date, Visa, MasterCard and Discover have notified the company that approximately 2,400 unique customer payment cards used at Neiman Marcus and Last Call stores were subsequently used fraudulently.