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Consumer Affairs & Relations

  • Target to pay $4 million for overcharging in California

    Minneapolis – Target Corp. has agreed to pay almost $4 million in fines for overcharging customers at stores in Contra Costa, Sonoma, Marin, Santa Cruz and Fresno counties in California. The payment will settle a complaint filed by the San Diego City Attorney’s Office in conjunction with the district attorneys of the affected counties.

    The complaint said that Target charged consumers more money at the cash register than was advertised on price tags in aisles, and also misrepresented the weight of packaged food.

  • Amex cutting 16-year ties with Costco

    Costco shoppers may soon have other options for payment. American Express says it is ending its 16-year-old exclusive relationship with Costco next year.

    Costco is one of the few big U.S. merchants that accepts only American Express cards. Cards branded by Visa Inc., MasterCard Inc. and Discover Financial Services can’t be used at its warehouse stores.

  • Shopko exec becomes new Jo-Ann CEO

    Jo-Ann Fabric and Craft Stores has named a new chief executive after announcing the search for a new leader in August.

    The company announced the appointment of Jill Soltau as president, chief executive officer and a member of the board of directors of the company, effective March 2. Jim Kerr, who served as interim CEO, will continue as EVP and CFO of the company.

  • NRF urges D.C. to act on ports

    As the Pacific Maritime Association prepares to shut down U.S. West Coast ports from Feb. 13-16, the National Retail Federation (NRF) is issuing a public statement asking for direct White House intervention.

  • Report: Target lays off 550 headquarters employees as it exits Canada

    New York -- Target Corp. plans to lay off about 550 headquarters employees as the company winds down its Canadian operations, the Star Tribune reported Wednesday. The retailer is also eliminating 170 positions at its tech operations in India that supported the Canadian venture.

    About 350 of the headquarters job are being eliminated Wednesday, with the remaining employees to be let go after Target’s stores in Canada are liquidated.

  • Whole Foods Q1 profit tops forecasts as sales accelerate

    Austin, Texas -- Whole Foods Market's value message is resonating with shoppers as the chain delivered same store sales growth of 4.5% and record first quarter profits as net income increased to $167 million from $158 million.

    The retailer said sales for its first quarter ended Jan. 18 increased 10% to $4.67 billion due to the addition of new selling space and the increased productivity of existing stores reflected in the 4.5% comp increase, which pushed sales per square foot to $990.

  • Pier 1 sacks CFO after faulty forecast

    Pier 1 Imports Inc. has retracted its profit guidance for the fourth quarter and replaced its chief financial officer after what the company's CEO said was a miscalculated financial forecast.

    CEO Alex W. Smith said the retailer’s same store sales growth in January was 5.7%, well below a forecast that "overestimated the recapture of lost sales from last year’s storms.”

  • P&G board adds ex-CEO of Home Depot

    Procter & Gamble Co. has added the former CEO and chairman of Home Depot Inc. to its board of directors.

    Francis Blake, 65, joins the board efefctive immediately.

    The move comes just a few days after his retirement as chairman of Home Depot. He stepped down from the CEO position in November.

  • Target pulls the plug on movie service

    Target is continuing to re-define its digital offerings, this time by shutting down its two-year-old movie streaming service.

    The Target Ticket service was shut down Tuesday, but customers will still be able to use the service to view already rented movies and TV shows until Target Ticket's closure on March 7.

  • Whole Foods' value emphasis will compress 2015 margins

    Whole Foods Market's value message is resonating with shoppers as America’s favorite natural grocer delivered same store sales growth of 4.5% and record first quarter profits.

    Whole Foods said sales for its first quarter ended Jan. 18 increased 10% to $4.7 billion due to the addition of new selling space and the increased productivity of existing stores reflected in the 4.5% comp increase, which pushed sales per square foot to $990.

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