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Consumer Affairs & Relations

  • Analysis: A Good Fit? Canadian Firm Acquires American Apparel

    It’s been quite a tumultuous few years for American Apparel. Between its signature oversexed ad campaigns, founder and former CEO Dov Charney’s fall from grace, and ongoing financial trouble, there’s no shortage of controversy surrounding the apparel company. Most recently, American Apparel filed for bankruptcy for the second time in 13 months amid a $66 million acquisition by Montreal-based Gildan Activewear Inc.   
  • Faked Brand Social Media Profiles Send Massively Antisocial Holiday Message

    One of many things that reaches a frenetic pace during the holiday season is social media activity, with brands ramping up promotions, suggestions and other communication to their followers. Aside from the fact that 23% of the world’s population — yes, 1.7 billion people — visit their Facebook profiles every month, the brands with the best social media presence are reaching upward of 40 million consumers.   
  • Kroger misses in Q3 as net income falls

    Kroger Co. lowered the higher end of its full-year adjusted profit forecast amid a “difficult” operating environment, marked by falling food prices and increased competition.    The nation’s largest grocery store operator reported net earnings of $391 million, or $0.41 per diluted share, and identical supermarket sales growth, without fuel, of 0.1% in the third quarter, which ended on Nov. 5. Net earnings in the same period last year were $428 million, or $0.43 per diluted share.  
  • Fast-growing convenience store operator implementing salary increase despite judge’s injunction

    Sheetz is moving forward as planned to implement the changes outlined in the new overtime rule.        
  • American Eagle lowers forecast

    It’s a rough time for many teen apparel retailers and the holiday season may not bring much relief.   American Eagle Outfitters Inc. on Wednesday issued a weaker than expected forecast for the fourth quarter as its CEO cited a “tough” retail environment. Its warnings issues similar statements from the likes of Abercrombie & Fitch and Gap.    
  • New York Retailer Market Update: Too Hot, or Not?

    The ICSC New York Conference is one of the larger gatherings of retail real estate professional’s on the calendar – and is an important touch point for professionals in the NYC market. Ahead of the show, Bob Gibson, retail vice chairman of JLL, based in New York, shared his take on this expansive and important retail market.  
  • Report: Albertsons in talks to buy Price Chopper

    A new billion dollar merger is reported about to rock the supermarket industry.   Albertsons Companies Inc. is in advanced talks to acquire Price Chopper, a privately held, New York-based regional grocery store operator, for around $1 billion, Reuters reported. Price Chopper operates some 130 stores in the Northeast, including New York, Connecticut and Massachusetts.   
  • The retailer with the best customer satisfaction survey is …

    When it comes to customer satisfaction surveys, a convenience store is at the top of the class.    That’s according to a study by Interaction Metrics which finds that retailers are wasting customers’ time — and their own — by conducting critically flawed satisfaction surveys.  
  • Walmart tests technology to ward off fresh food recalls

    With the Centers for Disease Control & Prevention reporting more than 1,000 forborne outbreaks annually, Walmart is taking a proactive stance.  
  • Chico’s swings to Q3 profit

    Things are looking up at Chico’s FAS.   The women’s apparel retailer on Tuesday reported net income of $23.6 million for the third quarter, after reporting a net loss of $11.6 million in the same period a year earlier.   Chico’s had a profit of 18 cents per share. Earnings, adjusted for one-time gains and costs, came to 20 cents per share. The results topped Wall Street expectations.  
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