Consumer Affairs & Relations

Williams-Sonoma's West Elm division has tapped a company veteran as its new president.    Alex Bellos, head of Williams-Sonoma's Rejuvenation and Mark and Graham brands, is succeeding Jim Brett as president of the West Elm brand. On Tuesday, Brett announced he was resigning from the company to take a position as CEO of J.Crew.   

Increased online and offline competition is giving arts and crafts leader Michaels Cos. a run for its money.   The company's profit fell 20% to $67 million, or 38 cents a share, in the first quarter ended April 29, down from $85 million, or 34 cents a share, a year ego. Its results missed analysts' expectations.    Total sales were flat at $1.16 billion, also less than expected. Same-store sales fell 1.2%  

The battle for low-income shoppers is heating up.    Amazon announced that individuals participating in government assistance programs can sign up for Amazon Prime membership at the discounted rate of $5.99 per month. The regular annual membership for Prime is $99 per year, or $10.99 a month for those who prefer to pay on a monthly basis.  

Retailers could unlock $2.95 trillion in value over the next decade simply by investing in transforming, digitally driven business models.   

Walmart shared the results of its 47th annual shareholders meeting held June 2.  

Duluth Holdings is losing its finance chief.    Mark DeOrio, the company’s CFO, will retire at the end of 2017. DeOrio will remain in his role until the next finance chief is appointed, and he will then assist with his successor’s transition until his retirement. DeOrio has held the role since August 2010. He also served as senior VP of operations from 2010 to January 2015.   

A lawsuit accusing a natural-foods grocer of overcharging customers has been revived.   On Friday, June 2, the 2nd U.S. Circuit Court of Appeals in New York City ordered Whole Foods Market to face a proposed class-action lawsuit accusing it of overcharging shoppers in New York City. The suit claims the chain overstated the weight of pre-packaged food in its supermarkets, according to Reuters.  

In effort to dig out of its sales funk and rebuild its brand, Michael Kors plans to shutter more than 100 full-price stores.  

As retail operators return to work this week after what was hopefully a busy Memorial Day weekend for them, they should be encouraged by some rare good news out of Washington, D.C. The industry had some big wins last week on very important issues. Republican House leaders wisely decided to remove language from the popular CHOICE Act that would have repealed the debit card swipe fee reforms the industry fought hard to pass in 2010.  

Wary about business conditions and jobs, consumer confidence dipped a bit further in May. But consumer still remain optimistic on the whole about the economy.     The Conference Board said Tuesday that its Consumer Confidence Index fell to 117.9 in May, from a revised 119.4 in April. The index hit 124.9 in March, its highest mark in 16 years.