Associations

DEERFIELD, Ill. — The National Committee for Quality Assurance on Monday named Jeffrey Kang, Walgreens SVP pharmacy, health and wellness services and solutions, to its board.

NCQA is a private nonprofit organization that accredits and certifies a wide range of healthcare organizations. The group also recognizes clinicians and practices in key areas of performance. NCQA's Healthcare Effectiveness Data and Information Set is the most widely used performance measurement tool in health care, the committee stated.

Glimcher Realty Trust, based in Columbus, Ohio, is launching its Sensitive Santa program again this year, a sensory-friendly event that caters to children with autism.

With approximately three to six children out of every 1,000 diagnosed with Autism Spectrum Disorder (ASD), it can be difficult for families of children with autism to enjoy some of the holiday celebrations and traditions most people take for granted, including simple things like sitting on Santa’s lap in a busy shopping mall.

New York City -- A coalition of retail organizations, including the National Retail Federation, the Food Marketing Institute and the National Association of Convenience Stores, have filed a lawsuit charging that the Federal Reserve failed to comply with a new law requiring it to reduce fees bank charge retailers when shoppers use credit cards.

The law, which went into effect Oct. 1, said that banks could charge a maximum of 21 cents when consumers use a debit card, down from an average of 44 cents per transaction.

Washington, D.C. -- The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh annual NRF Foundation/American Express Customers’ Choice survey.

The survey, which asked 9,374 shoppers which retailer provides the best customer service, was conducted by BIGresearch.

According to shoppers, the ten finalists for customer service, in alphabetical order, are:

New York City -- A report released Thursday by the International Council of Shopping Centers and Goldman Sachs said that 34% of consumers plan to shop on Black Friday, up from 31% in 2010 and 26% in 2009.

“In addition to buying gifts, consumers overwhelmingly indicated that they would be looking for bargains on Black Friday for themselves as well,” said Michael P. Niemira, chief economist and director of research for ICSC.

WASHINGTON — Retail sales edged up slightly during the month of October, the U.S. Census Bureau announced Tuesday.

Adjusted for seasonal variation and holiday and trading-day differences, but not for price changes, sales totaled $397.7 billion. Retail trade sales rose 0.6% above September and 7.3% above the year-ago period.

Adjusted grocery store sales increased to $46.8 million from $46.3 million in September, while health and personal care stores saw adjusted sales of $23.3 million from $23.1 million last month.

WASHINGTON — Pamela Bailey, president and CEO of the Grocery Manufacturers Association, has announced the appointment of Jennifer Kaleda as VP industry affairs, operational effectiveness.

WASHINGTON — The National Retail Federation announced that it has urged the Senate to approve legislation that would help create jobs by making it quicker for citizens of Brazil, China and India to obtain visas needed to travel to the United States on business or to shop in U.S. stores.