Urban Outfitters links contact center staffing to customer needsUrban Outfitters is combining customer engagement and workforce data to maximized the effectiveness of contact center operations. Midwest grocer personalizes shopper rewardsCoborn’s Inc. has dramatically boosted customer engagement by creating and delivering personalized offers to shoppers. Amazon goes on offense against controversial products, content Amazon is using a combination of automated and manual review of products and content on its site to flag and remove offensive items. Next-gen Kroger fulfillment center will rise in Phoenix The Kroger Co. is following through on a pledge to build a leading-edge automated warehouse facility in the Southwest region. This is not your father’s retail fulfillment center Robots, customer-centric delivery hubs, and micro-fulfillment are transforming the traditional retail fulfillment center model. PepsiCo Q&A: CPG companies must digitally connect with customers PepsiCo and other CPG brands are finding opportunity in the COVID-19 crisis to increase digital sales through omnichannel engagement. Fleet Farm reaps harvest of pricing data A Midwest retailer that sells a little bit of everything is keeping tabs on competitor prices with a machine learning (ML) platform. Kum & Go keeps products on the shelves A regional convenience store chain is applying artificial intelligence (AI) to make it easier for brick-and-mortar customers to find and buy their desired items. Sam’s Club obtains single view of mobile marketing data Sam’s Club can now analyze mobile affiliate marketing performance alongside other mobile touchpoints. Accenture Q&A: Retailers need to reinvent customer experience for changing needs Retailers must have a flexible customer experience strategy to meet constantly evolving consumer expectations. Kroger goes head-to-head with Amazon Dash Cart As Amazon continues moving into the brick-and-mortar grocery space, Kroger is taking the omnichannel giant on in the smart device arena. Google steps up retail cloud competition with AWS, Microsoft A technology titan is bringing a new suite of product discovery solutions to its clash for retail cloud supremacy. First Previous 203 204 205 206 207 Next Last
