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03/22/2022

Boscov’s modernizes drop-shipping

Dan Berthiaume
Senior Editor, Technology
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Boscov’s is expanding its drop-ship capability.

The nation’s largest family-owned department store retailer is expanding its drop-ship capability with help from the cloud.

Boscov’s, which operates 48 department stores in the mid-Atlantic, Midwest and Northeast U.S., is rolling out the cloud-based digital commerce platform for marketplace and drop-ship activity from Logicbroker. Drop-shipping enables a retailer to avoid storing its inventory by fulfilling stores directly from manufacturers and wholesalers.

Boscov's needed a fast migration to modernize its drop-ship tech stack without having to run an IT development project. The company was able to quickly integrate Logicbroker using XML and flat files exchanged over secure FTP server (SFTP), while connecting its vendors in their preferred manner. With Logicbroker, Boscov's now offers vendors connection options including API, EDI, SFTP, FTP, and comma-separated values (CSV). Vendors can also process order and return documents via the Logicbroker portal.

Boscov’s upgrades e-commerce platform
Boscov’s is ramping up its drop-shipping capability following an overhaul of its e-commerce website. In 2021, the retailer moved from an in-house-developed e-commerce architecture to the Kibo unified commerce environment. Seeking to deliver a better digital customer experience across its web and mobile sites, Boscov’s selected Kibo for its commerce and marketing capabilities, as well as for its multi-tenant architecture. 

An existing user of Kibo order management and personalization modules, Boscov’s plans to expand its use of the company’s solutions to unify its mobile and web commerce sites. The retailer also intends to upgrade its technology infrastructure to be more intuitive, responsive and flexible in the future.

"Our partnership could not have aligned more perfectly," said Logicbroker senior VP of commerce revenue Emma Cope. "Like Logicbroker, Boscov's values transparency, partnership, and engagement. With our innovative cloud-based technology, the department store is able to optimize its drop ship program to continue driving growth, profits, and a better customer experience. Additionally, the family brand strengthens our client portfolio and gives merit to our apparel and accessories capabilities."

"Drop ship has proven itself as an efficient means of fulfillment for our company and our customers," said Boscov manager of supplier direct fulfillment Jen Redcay. "Logicbroker's technology has modernized and streamlined this process, connecting us to our suppliers faster than ever and with a lower cost of ownership. We have better vendor management capabilities now, and with complete visibility of our digital supply chain, we are positioned for great scalable growth."

Boscov's is the nation's largest family-owned department store chain. Operating for 107 years and based in Reading, Pa., the company operates 48 stores in Pennsylvania, New York, New Jersey, Maryland, Delaware, Connecticut, Rhode Island, and Ohio. The retailer offers a year-round military discount, as well as a multi-occasion gift registry for every occasion and free curbside pickup.