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05/26/2021

Bed Bath & Beyond spreads same-day delivery with DoorDash

Dan Berthiaume
Senior Editor, Technology
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Bed Bath & Beyond Inc. is expanding the availability of same-day delivery services to 3,000 new ZIP codes across the U.S.

The home goods retailer, which introduced same-day delivery with the Instacart and Shipt platforms at a flat rate of $4.99 for orders over $39 in September 2020, is now adding the DoorDash platform to its online delivery portfolio. Bed Bath & Beyond will utilize the DoorDash Drive white label fulfillment platform for its flagship and buybuy Baby banners.

With the added coverage, same-day delivery is now available in nearly all Bed Bath & Beyond and buybuy Baby store locations. Customers can utilize the service by going to the Bed Bath & Beyond buybuy Baby e-commerce sites and selecting the option for same-day delivery at checkout. Once the order is placed, a DoorDash driver will pick up the items at the local store and deliver them to the customer's home via contactless delivery. 

The retailer is extending order cutoff times from 1 p.m. to up to 6 p.m. local time based on store hours, and customers can receive real-time updates on their order status via text. Bed Bath & Beyond initially launched same-day delivery with DoorDash in Canada in April 2021.

"We are thrilled to continue strengthening our same-day delivery services through this partnership with DoorDash,” said Rafeh Masood, executive VP and chief digital officer, Bed Bath & Beyond. “What's also exciting about this partnership is that we are giving them real-time visibility to when their order will arrive to them. We're executing on our strategy to being an omni-always retailer to provide customers with the convenience of buy-online-pickup-in-store, contactless curbside pickup, and multiple same-day delivery options through existing partnerships with Shipt, Instacart, and now DoorDash. We will continue to provide our customers with innovative omnichannel avenues to shop with us."

“Amidst the pandemic we accelerated our momentum into new categories to address consumers’ heightened needs for household essentials, allowing them to get the items they needed most delivered on the same day to their doorstep,” said Christopher Payne, COO, DoorDash. “We are excited to partner with leading retailer Bed Bath & Beyond to expand their reach and offer their vast selection of products to more customers in more markets across the U.S. with the ease and convenience of store-to-door delivery powered by DoorDash Drive.”