Dan Berthiaume
ARTICLES BY THIS AUTHOR
- 9/29/2019
DoorDash hit by data breach
Data from close to 5 million users of an on-demand delivery platform has been exposed. - 9/29/2019
Instagram tests opt-in reminder feature
Instagram is piloting a new instant product launch notification service. - 9/26/2019
Study: Automated call centers carry hidden cost
A new survey indicates call center automation drives away customers, incurring losses. - 9/26/2019
Marshalls enters e-commerce late but with three smart moves
Marshalls is a newbie to e-commerce, but already displaying a savvy approach to the channel. - 9/26/2019
CSA Exclusive: Chipotle will fill your order – however and wherever you choose
Chipotle Mexican Grill is connecting the digital and in-store sides of the customer experience. - 9/26/2019
Survey: Webrooming, showrooming popular with shoppers
Consumers are proving themselves comfortable using multiple channels on the path to purchase. - 9/25/2019
Survey: Social media affects less than half of consumers
Social influencers in particular are failing to resonate with many shoppers. - 9/25/2019
Report: Rent the Runway cites warehouse system in service issues
The fashion rental pioneer is reportedly facing widespread complaints of late and missed deliveries. - 9/25/2019
Carvana gets cars to shoppers sooner in Oklahoma City
The omnichannel used car platform is adding a fulfillment option for customers in the Oklahoma state capital. - 9/25/2019
Report: Dunkin’ Brands faces suit over response to breach
An alleged failure by Dunkin’ Brands to promptly report a 2015 cyberattack may prove costly.
