Dan Berthiaume
ARTICLES BY THIS AUTHOR
- 9/29/2019
Report: Barneys may have pick of suitors
- 9/29/2019
DoorDash hit by data breach
Data from close to 5 million users of an on-demand delivery platform has been exposed. - 9/26/2019
Survey: Webrooming, showrooming popular with shoppers
Consumers are proving themselves comfortable using multiple channels on the path to purchase. - 9/26/2019
CSA Exclusive: Chipotle will fill your order – however and wherever you choose
Chipotle Mexican Grill is connecting the digital and in-store sides of the customer experience. - 9/26/2019
Study: Automated call centers carry hidden cost
A new survey indicates call center automation drives away customers, incurring losses. - 9/26/2019
Marshalls enters e-commerce late but with three smart moves
Marshalls is a newbie to e-commerce, but already displaying a savvy approach to the channel. - 9/25/2019
Carvana gets cars to shoppers sooner in Oklahoma City
The omnichannel used car platform is adding a fulfillment option for customers in the Oklahoma state capital. - 9/25/2019
Report: Dunkin’ Brands faces suit over response to breach
An alleged failure by Dunkin’ Brands to promptly report a 2015 cyberattack may prove costly. - 9/25/2019
Wolferman’s Bakery debuts as online ‘neighborhood shop’
A Harry & David brand is repositioning its assortment, marketing, and social media presence. - 9/25/2019
Study: Retailers face increased — and varied — data threats
Retail data breaches remain common as growth slows in industry security spending.
