Australian c-store chain opens visibility into store tasks

EG Group is driving consistent store-level task execution with intelligence-based alerts.

One of Australia’s fastest-growing convenience and fuel retailers is deploying the Real-Time Task Manager and Q-Walk solutions from Reflexis to simplify communications and improve task execution. The implementation will cover 540 Australian stores with more than 1,200 employees.

EG Group is working with Reflexis to drive consistent, best-practice task management and execution, with the ultimate goal of ensuring a seamless customer experience. The retailer is leveraging Reflexis Real-Time Task Manager to support greater visibility and streamlined working so that store associates can manage by exception based on intelligence-led alerts. 

In addition, the retailer is utilizing Q-Walk to deliver faster and more accurate compliance that strengthens health and safety regulations and auditing processes across all locations.

“We are looking forward to further expanding our Reflexis services and products, gaining benefit from their effective scheduling solutions,” said Mohsin Issa, founder and co-CEO at EG Group. “As a leading convenience retail network operator of roughly 6,250 sites across 10 international markets employing in excess of 55,000 associates, it is of utmost importance that we enable our teams to better manage and more effectively analyze labor modelling. Our aim is to optimize labor costs, expedite speed of service and ultimately increase customer satisfaction. I am confident our teams will appreciate the Reflexis solutions platform we are investing in.”

“We are excited to be working with another retail customer in Australia,” said OP Choudhary, managing director EMEA, Reflexis. “We look forward to supporting EG Group with their continued expansion and profitability of their non-fuel business by enabling greater efficiency within their store operations.”