Amazon expands telehealth offering to children ages 2 to 11
Amazon is expanding its pay-per-visit telehealth service to children.
The service, Amazon One Medical Pay-per-visit, has been extended to provide care for kids ages 2 to 11 dealing with common health conditions. The service connects families with certified family care providers for quick medical guidance and treatment for a flat one-time fee, without requiring insurance or a membership.
One Medical was the membership-based primary health care provider Amazon acquired for $3.9 billion in February 2023. The company then made Amazon Clinic available to customers in all 50 states and Washington, D.C. before changing it to Amazon One Medical with pay-per-visit and annual subscription options in November 2024.
Parents and guardians can now use Amazon One Medical Pay-per-visit to treat children’s conditions such as pink eye, lice, and common skin-related issues including eczema, bug bites, contact dermatitis, and fungal rashes. The service also covers EpiPen and asthma medication renewals.
Message-based visits start at $29 and video consultations cost $49. Each visit includes a personalized treatment plan and prescriptions when needed, which customers can fulfill through Amazon Pharmacy or the pharmacy of their choice.
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"As a parent, I am all too familiar with taking a child who doesn’t feel well to urgent care and waiting over an hour, only to spend ten minutes with a clinician," said Bergen Elsa, GM for Amazon One Medical Pay-per-visit. "This service makes it easier for families to connect with trusted family care providers, day or night, saving time and money while providing peace of mind and helping kids feel better sooner."
Parents and/or guardians can browse treatable conditions for children on a dedicated page of the Amazon health site. Once they select their desired visit type, they will see an option to add a new Amazon Health minor profile to their account in order to manage their child’s care.
Once that’s done, parents and/or guardians can fill out a brief intake form with their child’s medical history and symptoms. Amazon One Medical Pay-per-visit will then connect them with a board-certified family practice physician or licensed family nurse practitioner.
The provider will follow up after the visit with a treatment plan Visits can be paid by credit card, as well as through a Flexible Spending Account or Health Savings Account.
"We are here 24/7 to help parents who need quick medical guidance to determine the appropriate level of care when their child is developing concerning symptoms," said Natasha Bhuyan, MD, family physician and national medical director for Amazon One Medical. "This service isn't meant to replace a family's relationship with their child’s pediatrician, but rather to serve as a convenient option for those 'in-between' moments for parents with time-sensitive concerns who don’t already have on-demand access through a One Medical membership."
Other Amazon One Medical offerings for kids
Many Amazon One Medical offices provide scheduled in-office and remote visits for children which are billed to insurance. One Medical members can gain kids’ access on-demand 24/7 video chats, secure provider messaging, and other services for an additional fee of $99/year or $9/month for Prime members (or $199 on the OneMedical site).
