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11/12/2020

Amazon expands garage delivery to new cities, launches grocery option

Dan Berthiaume
Senior Editor, Technology
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Amazon Prime members in more than 4,000 cities across the U.S. can now receive deliveries directly inside their garages, with some eligible for grocery deliveries.

Initially launched for Prime members in 50 U.S. cities in January 2019 as part of the Amazon Key “smart entry” program, Key In-Garage Delivery provides eligible Prime members access to contactless package delivery securely inside their garage. Customers can obtain delivery confirmation using the Key by Amazon app.

To utilize the service, Prime members with a myQ smart garage door opener link their myQ app with Key, and then can select “free in-garage delivery” at checkout on Amazon.com. Packages are securely delivered by a delivery service professional, and customers can view videos of their delivery via a compatible Ring smart home camera with their Ring protect plan, or LiftMaster smart garage camera powered by myQ with a myQ video storage subscription.

In addition to expanding in-garage delivery, Amazon is also launching Key In-Garage Grocery Delivery. Beginning Nov. 12 in five cities, this new service enables eligible Prime members to have their grocery orders from Whole Foods Market or Amazon Fresh delivered securely into their garage. The service will be available in select areas of Chicago, Dallas, Los Angeles, San Francisco, and Seattle before expanding to other cities in the U.S. 

New metro areas where Key In-Garage Delivery is available include New York, Los Angeles, Chicago, Philadelphia, Dallas, Washington, D.C., Houston, Boston, Atlanta, and Phoenix. 

Amazon has been expanding the capabilities and features of Key since introducing the service in October 2017. In April 2018, Amazon added entry and exit video clips, as well as delivery to parked cars. Meanwhile, Walmart has been making deliveries directly to customer fridges since October 2019.

“Customers tell us they appreciate the convenience and peace of mind that in-garage delivery offers, and we’re happy to expand the service to thousands of additional cities,” said Pete Gerstberger, head of Key by Amazon. “With this latest expansion, Amazon customers in thousands of big cities and small towns across the U.S. can now enjoy another Prime benefit with convenient, contactless deliveries right in their garage, all backed by the Key by Amazon Happiness Guarantee.”