Artificial Intelligence

As we begin 2016, supermarket retailers continue to adapt to changing consumer demands, industry issues and regulations affecting their businesses. Some grocers are expanding their footprints, others are narrowing to specialty formats, and some seem to be doing both. All are facing increased competition and high expectations around freshness, convenience and transparency.

Chain Store Age recently spoke with Kyle Nel, executive director of Lowe’s Innovation Labs, who discussed the mission and activities of the retailer’s proprietary technology development center.

Several retailers, including Neiman Marcus, had site issues this past Black Friday weekend. Here is some advice from the folks at Dynatrace, an application performance management software company, on the top three things retailers can do when things go bad online.

As the holidays approach, retailers face issues like longer wait times to process EMV-compliant cards, the threat of the newly identified ModPOS malware, and the need to go beyon

Alibaba generated a record $14.3 billion in sales in a 24-hour period on Singles Day (Nov. 11) this year. That is roughly five times what Cyber Monday is expected to generate.

Clearly, Alibaba is doing something right and is setting a precedent for what other retailers worldwide hope to achieve. It’s worth looking at why Alibaba was so successful. So what can retailers take away from the Singles’ Day experience to maximize sales and give customers a great experience this holiday season, and throughout 2016?

A new type of POS malware has been attacking POS systems at U.S. retailers for some time, and has been identified as the holiday shopping season begins.

Mobile is the connective tissue in the omnichannel body. Flexible and strong, it adapts to its environment and holds the pieces together. It brings sensors, gestures, and other features to the retail experience that are simply not available on desktop. It is changing everything about the industry, and the shocking reality is that we have only just begun to discover its potential.

Many retailers have failed to keep pace with demands of modern shoppers. Even as they begin to incorporate mobile into their strategy, they fumble and follow outdated habits and inaccurate assumptions.

So many new stores, so little space. Here are my top faves of the year: