Artificial Intelligence

Chain Store Age recently spoke with Vishwa Chandra, VP of retail accounts for Instacart, to get a better sense of the current and future state of online delivery.

What is driving growing consumer interest in online delivery?

The surge in fraudulent e-commerce transactions which was predicted in the wake of U.S. EMV compliance may already be happening.

According to the new Online Fraud Index from payment platform provider Pymnts.com and security technology vendor Forster, fraud attacks on U.S. online retailers rose 163% during the first three quarters of 2015. Interestingly, this large increase in online fraud preceded the Oct. 1, 2015 EMV mandate, although many retailers had already begun or even completed EMV compliance efforts during that time.

A cloud computing/e-commerce giant heads up Fast Company’s annual ranking of the 10 most innovative companies in retail.   Amazon not only topped the retail sector category, it also came in number one in the overall World’s 50 Most Innovative Companies listing. (Rounding out the top five: Google, Uber, Apple and Snap.)      

Retailers looking for evidence that technology has become a pre-eminent influencer on their industry need look no further.

A market brief from consumer financial services company Synchrony Financial, “10 Things to Know – the Top 10 Retail Trends for 2016,” identifies eight technology-driven developments on its list. In addition to the emergence of new retail holidays and increased spending on pets, the eight IT-focused trends are:

PayPal is entering the buy button arena in a big way.

The new PayPal Commerce service, currently running in closed beta, allows retailers to embed buy buttons into any digital format they choose. This includes blogs, emails, online ads, apps, and social shares. PayPal Commerce is based on a set of open application program interfaces (APIs) and also offers a software developer kit (SDK), making it platform-agnostic and fully embeddable.

The term “impulse buy” has a negative connotation to many. Picking up that guilty pleasure snack in the checkout line at the supermarket, that gadget you don’t really need, or those shoes that are on sale all qualify.

Global technology platform and payments provider PayPal Holding, Inc. has appointed VP of global payments infrastructure (GPI) Sri Shivananda as the company’s new senior VP and CTO, effective April 1.

Shivananda’s appointment follows the decision by current CTO James Barrese, to step down to take time off. Barrese will remain with PayPal for a period of time to support a smooth transition period.

Pitney Bowes isn’t the first name that comes to mind when thinking of e-commerce, but the global technology company is out to change that perception by doing something for the first time in two decades.