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Artificial Intelligence

  • ‘Alexa, pay my AmEx bill…’

    American Express cardholders are now only a voice-command away from browsing their account or paying their bill.   The credit card company is expanding its partnership with Amazon by launching its new Amex skill for Amazon Alexa. The skill brings select experiences of AmericanExpress.com and AmEx’s mobile app to Amazon’s voice service Alexa, within devices like Amazon Echo and Echo Dot.  
  • Study: Gen Z digital, decisive and drone-ready

    More than any generation before it, Gen Z has high expectations related to customer service and engagement across emerging channels.   That’s according to a new report by American Express, “Raising the Bar: How Gen Z Expectations Are Reshaping Brand Experiences.” The study, conducted by Forrester Research, surveyed 1,027 North American Gen Y (ages 23 to 37) and Gen Z consumers (ages 16 to 22).   
  • Supermarket Trends: Technology, food safety and sustainability are top of mind

    The supermarket industry is constantly changing. Consumer food choices and how they shop, frequent regulation modifications and new technologies to integrate are just a few things we gathered from recent customer input concerning the most pressing issues for the industry. As 2017 rolls along, there are four emerging trends we see that grocery marketers should be aware of for the remainder of the year.   1. Impact of the digitally engaged food shopper on retail facilities
  • Target debuts 360° shopping

    Target Corp. is taking a cue from Hollywood to help shoppers create the living room of their dreams.   The discounter is using the same type of computer generated imagery that figures in movie blockbusters to create a 360-degree, virtual reality-like experience on its website. And it’s shoppable.   
  • The Next Great Thing

    Trends offer new opportunities, responsibilities

    The next great thing isn’t a piece of tech, an improved process, a branded message, or a fast-changing business model. It’s all this — at once. The fact is the next great thing is retail itself.

    Retail lies at the convergence point of some of the most profound changes any business can experience. More, it plays out in front of customers and the rest of the world in real time. Retail brands that quickly harness new ideas by learning the details that make them work well become the winners.

  • Amazon: Breaking Down the Myths

    There’s no denying that Amazon has changed the face of retail, but there are many misconceptions about how the company actually operates. Unfortunately, these fallacies are leading many retail companies into making bad strategic business decisions as they try to duplicate Amazon’s success.

    The following is a breakdown of some myths — along with a few takeaways:

  • Better Energy Savings

    Retailers looking for dramatic energy savings at the lowest cost should think radical – and that means using an integrated design process right from the start.

    “Radically efficient buildings are, among other things, 75% more energy efficient than typical construction” said Paul Westbrook, president of RE:source consulting, at the SPECS session, “An Improved Road to Energy Savings.”

  • REIMAGINING STORES

    As digital commerce forces brick-and-mortar stores to innovate, industry experts share their views on the future of physical retail.

    From department stores to discounters to home improvement chains, nearly all retailers are engaged in the same game: trying to imagine what stores of the future will look like in an increasingly digitized world.

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