U-Haul rolls out contactless shopping option in stores

U-Haul is enabling customers to practice social distancing while making brick-and-mortar purchases.

The do-it-yourself moving products and services retailer is introducing new contactless shopping technology, called “U-Haul Scan & Go,” in all company-owned stores across the U.S. and Canada. This feature lets customers use their mobile devices to scan products while they shop in U-Haul retail showrooms for a seamless and contact-free checkout experience.

U-Haul Scan & Go allows customers to add items to their digital cart, obtain product data, and avoid checkout lines. Customers can scan moving boxes, tape, packing paper and more, and then have the ability to pay directly through the app.

Customers can leverage U-Haul Scan & Go via the U-Haul website or mobile app. The service is offered as an option alongside traditional in-store checkout, in addition to online ordering and delivery.

"We continue to transform our business to keep up with the latest customer trends and demands," said Sam Cocchi, U-Haul retail sales program manager. "With U-Haul Truck Share 24/7 already offering customers access to U-Haul trucks at every hour through their smartphones, the opportunity for U-Haul Scan & Go to advance retail sales was an obvious next step.”

As an essential service provider, U-Haul remains open during the COVID-19 pandemic. The retailer operates 22,000 locations across all 50 states and 10 Canadian provinces.