OPERATIONS / SUPPLY CHAIN

Franklin, Tenn. - Much of the retail industry’s $642.6 billion in annual returns worldwide ($246.3 billion in North America) can be prevented.

That’s according to a new research report from retail analyst firm IHL Group, commissioned by OrderDynamics, “Retailers and the Ghost Economy: The Haunting of Returns,” which finds that quality problems/product defects are the leading cause of retail returns.

Chicago - True Value Co. has added National Lumber and Hardware, a 50-plus-store chain in Puerto Rico, as the newest purchasing partner of the cooperative. The growth of True Value’s international presence is a key initiative as the company focuses on its long-term strategic plan.

“We’re excited to enter into this new relationship with National as this marks an important expansion of the Puerto Rican market for True Value,” said Lars Hybel, VP of International, True Value Co.
 

Naples, Fla. – Retailers often may not have the tools they need to effectively fight omnichannel fraud. More than half (54%) of retailers in the U.S. and Europe still have to consolidate their fraud management solutions across all channels, according to new research conducted by Forrester Consulting for ACI Worldwide.
 

Washington, D.C. - Retailers lose billions of dollars to shoplifting, employee and vendor theft and administrative error, collectively known as inventory shrink.

According to the National Retail Federation (NRF)/University of Florida National Retail Security Survey, inventory shrink averaged 1.38% of retail sales, or $44 billion, in 2014. (The methodology for the survey changed in 2015 and as such, NRF does not have comparable data from prior years for this year’s report.) The report was sponsored by The Retail Equation.  

New York - Kate Spade & Co. is naming Emilia Fabricant as executive VP, president of North America, effective June 29. In this role, Fabricant will oversee the company's North America business, with responsibilities across all distribution channels, and will report to Craig A. Leavitt, CEO.  

Bentonville, Ark. – Wal-Mart Stores Inc. will no longer sell merchandise featuring the Confederate flag in its stores or online. The retailer is removing the flag, long a source of controversy due to its connections to slavery and use as a symbol by white supremacists, in the wake of a racially-motivated mass shooting at a historically black Charleston, South Carolina church.

Seattle - Nordstrom Inc. has appointed Tanya Domier, CEO of Advantage Sales & Marketing LLC (ASM) to the company's board of directors. Her addition brings the total number of directors to 14 and the number of independent directors to 11.

Whether buying online or in the store, consumers today want more control over their shopping experience. If they could have greater control, the number one aspect that consumers would change is the frustration of waiting in a long checkout line in store. In fact, industry research has shown that 52% of consumers say they would actually take their business elsewhere if their checkout wait times exceed five to 10 minutes.