Several key Prime Day metrics slightly declined year-over-year, but Amazon still has some positive results.
According to a final recap from Numerator, orders per household during Prime Day 2021 (June 21-22) dropped to 2.8 from 2.9, while average order value fell 4% to $52.33 from $54.34. The average number of order units remained steady at 1.7, but spend per unit declined 6% to $30.39 from $32.47.
Interestingly, in comparison to pre-pandemic performance of Prime Day 2019, orders per household rose from 2.6 to 2.8 and order units also remained steady at 1.7. However, order value dropped 11% from $58.77 and spend per unit declined 10% from $33.88.
Nearly two-thirds (62%) of households that participated in Prime Day placed two or more orders. This includes 24% that placed two orders, 14% placing three, 8% placing four, and 16% making five or more orders. Over half (55%) of Prime Day orders were under $30, while one-quarter (25%) were over $100.
The typical Prime Day shopper observed by Numerator was a high-income, married, Caucasian female age 35-44, living in the suburbs. Numerator also surveyed nearly 5,700 verified Prime Day buyers, revealing the following findings:
- Ninety-six percent of Prime Day buyers would shop a second Prime Day held later in 2021.
- Over half (52%) of Prime Day buyers only considered Amazon for their purchases.
- Ninety-six percent of Prime Day buyers were members of Amazon Prime. One in 10 joined Prime during the COVID-19 pandemic and 2% joined the day they made a Prime Day purchase.
- Ninety-four percent of Prime Day buyers knew it was Prime Day.
- Forty-six percent of Prime Day buyers said Prime Day was their primary motivation for shopping, and another 36% said it was a contributing factor.
- Six in 10 Prime Day buyers were extremely (27%) or very (33%) satisfied with their purchases. Only 3% were not at all satisfied.
- Three-quarters (74%) of Prime Day buyers had shopped a previous Prime Day.