Online retailer disrupts dealership category with ‘car vending’ machines

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Online retailer disrupts dealership category with ‘car vending’ machines

By Marianne Wilson - 06/20/2018
The new way to buy a car is nine stories high.

Carvana, an e-commerce platform for buying used cars, has opened its largest facility to date, an all-glass tower that is nine stories high and holds up to 34 vehicles. Located in the company’s hometown of Tempe, Arizona, the building is described as a “car vending machine” by Carvana, and is the company’s 12th such facility to date.

Here’s how it works: Upon purchasing a car on the Carvana website, customers can schedule as-soon-as-next-day delivery or pickup at the car vending machine in as little as 10 minutes. After arriving at the facility, customers receive a commemorative, oversized Carvana coin to activate the vending process and transport the car into the delivery bay. The pickup process typically takes only minutes, and every Carvana vehicle comes with a seven-day return policy.

“Opening our largest Car Vending Machine to date in the city that shares our headquarters means so much to us,” said CEO Ernie Garcia, who founded Carvana in 2012. “We’re excited that our hometown and many of our employees can continue to enjoy the new way to buy a car, now with the unique vending machine experience we’re known for.”

Carvana was founded with a mission is to change the way people buy cars, removing the traditional dealership infrastructure. The website is designed to enable consumers to quickly and easily buy a car online. It also offers financing and trade-ins. To date, the company has opened its car vending towers in the following cities: Houston; Austin; San Antonio, Texas; Dallas; Nashville, Tennessee; Raleigh, North Carolina; Charlotte, North Carolina; Jacksonville, Florida; Tampa, Florida; Orlando, Florida; and Washington, D.C.