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02/04/2021

Stop & Shop introduces pickup locker at Boston store

Dan Berthiaume
Senior Editor, Technology
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A Northeast regional grocer is debuting a new contactless option for fulfilling online orders.

Stop & Shop Supermarket Company LLC, a banner of Ahold Delhaize USA, now offers a walk-up grocery locker pickup option at its store in Boston. The locker allows customers to skip the line by ordering their groceries online and picking them up from secure and temperature-controlled lockers at a time of their choosing. 

To use the new service, customers can visit the Stop & Shop website and select the Boston location. Within 15 minutes of their chosen pickup time, customers will receive a code via text on their mobile device that they can scan or enter at the locker kiosk to retrieve their order. Once the code has been entered, the designated lockers, located in the store’s main entrance, will automatically open with their pre-bagged groceries ready for retrieval. 

Stop & Shop’s lockers are available in three temperature settings: refrigerated, frozen, and ambient (room temperature). Store associates loading the lockers will separate items by the correct temperature to ensure food safety. 

The lockers’ temperature is also remotely monitored 24/7, and each locker is thoroughly cleaned and sanitized between each use. Customers will be charged a $2.95 fee for every locker pickup order. New pickup customers can receive $10 off and 90 days of free pickup.

While Stop & Shop pickup locations are typically a drive-up service, the locker program is designed to provide a more convenient option for store locations where many customers arrive via foot or bike. The retailer has been bolstering its omnichannel commerce capabilities since the outbreak of COVID-19 by expanding offerings including warerooms, curbside pickup and Instacart delivery.

“Stop & Shop is dedicated to providing innovative grocery solutions for our customers, especially as we continue to navigate the pandemic,” said Stacy Wiggins, VP of e-commerce operations for Stop & Shop. “The locker pickup program is another way we’re working to accelerate our e-commerce offerings so that our customers can shop for and pick up their groceries at a time that’s most convenient for their schedule. We hope that by eliminating the need to wait in line or go in-store, they’ll get even more time back into their day.”  

Stop & Shop Supermarket operates more than 400 stores throughout Massachusetts, Connecticut, Rhode Island, New York and New Jersey.