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11/17/2020

Simon adds new omnichannel returns offering

Dan Berthiaume
Senior Editor, Technology
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A major mall operator is now partnering with two different platforms for in-store returns of online purchases.

Simon is collaborating with Narvar, a carrier-agnostic service which enables consumers to drop off returns from about two dozen participating brands at participating Simon locations. In January 2020, Simon expanded a similar partnership with the Happy Returns service, which enables shoppers to return online purchases at guest services counters for immediate refunds, at 52 malls across the country. Shoppers can return or exchange items from select online retailers at Simon Guest Services at participating centers, for an immediate credit. 

With Simon, Narvar has extended its returns drop-off network to nearly 80,000 locations. Simon joins more than 800 other global retail entities partnering with Narvar, including Walgreens and Nordstrom.

“Our properties continue to be a town square destination for the communities they serve. Offering a variety of services at our properties helps consumers consolidate errands and save time, driving incremental visitation to our properties,” said Andy Hutcherson, senior VP of innovation and customer experience, Simon.

“Despite our deep roots in ecommerce, we’ve always believed in the persistent power of physical retail,” said Amit Sharma, founder and CEO of Narvar. “As we extend seamless consumer experiences across all channels for our retailers, we’re excited to join Simon to increase choice and convenience for consumers while supporting operational efficiency for retailers.”