Sears Home Services bolsters supply chain with Amazon Business
Sears has partnered with an e-tail giant to improve its appliance repair service business.
The department chain’s Sears Home Services division has launched a new collaboration with Amazon Business to streamline the sourcing of appliance parts for its repair services. By leveraging the “network, reliability and speed” of Amazon Business, Sears Home Services says it has significantly enhanced its supply chain, enabling faster delivery of appliance parts, sometimes within just one day of ordering a replacement part. The enhancement reduces the time it takes for customers to have essential appliances up and running again.
"We are thrilled with how this collaboration has improved both our operations and the customer experience for our homeowners," said Jonathan Epstein, head of strategy and operations for Sears Home Services. "Amazon Business' extensive parts inventory and exceptional logistics network have not only allowed us to speed up repair times but have also made it much easier to source hard-to-find parts that used to cause delays. Our customers are already feeling the benefits — quicker, more reliable repairs that minimize disruption and get their essential appliances back in service faster so they can get back to their lives faster."
Since implementing Amazon Business for appliance parts six months ago, Sears Home Services says it has successfully sourced and utilized over 50,000 orders. The collaboration has reduced the average time from customer requests to issue resolutions by approximately 15%. Additionally, the collaboration has improved the availability of parts difficult to find through traditional channels, further enhancing service reliability.
[READ MORE: Amazon expands investment in startup AI developer by $4 billion]
"This collaboration with Sears Home Services demonstrates just one of the ways that Amazon Business customers can make their expertise go even farther using our solutions and capabilities," said Stephanie Lang, director of commercial business at Amazon Business. "By leveraging Amazon Business' vast selection and fast, convenient delivery, Sears Home Services has been able to significantly reduce repair times, access more products, and deliver a better customer experience."
Sears Home Services is the nation's leading provider of home services, serving over 2 million households each year. It employs over 2,500 highly trained professionals, with an average of 10 years' experience.
