Report: Order volumes, weather delay Amazon Prime shipments
Amazon has reportedly had to clarify the exact meaning of “one-day” shipping to miffed Prime members.
According to Recode, Amazon is acknowledging that snow and surges in holiday purchases have caused some Amazon Prime deliveries to take longer than one to two days from the time of transaction to arrive.
“We are off to a record-breaking start to the holiday season and on peak shopping days, delivery promises vary and may be longer than normal based on order volume and the fulfillment and delivery capacity available in a given area,” a spokesperson said in a statement to Recode. “The winter storms that swept across much of the country at the same time also extended delivery times in some areas. We will work directly with customers who are experiencing an issue with their delivery.”
In responses to public customer complaints on its official Facebook and Twitter accounts, Amazon representatives explained that one- and two-day Prime shipping guarantees refer to the time an order leaves a warehouse, rather than the time an order is placed.
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