Report: Amazon goes live with employee health offering

Amazon employees at its Seattle headquarters reportedly now have full access to the Amazon Care virtual health service.

According to CNBC, Amazon has quietly moved Amazon Care from pilot phase into full rollout for eligible workers and their dependents at its corporate headquarters who live in certain ZIP codes. Amazon initially piloted Amazon Care for headquarters employees in fall 2019. The program, delivered by a dedicated mobile app, includes virtual care, in-person nurse visits at home or office, and home prescription delivery.

According to the Amazon Care website, the service is designed to be a “first stop” healthcare provider for urgent issues such as colds, allergies, infections, and minor injuries. Amazon Care can also provide preventative heath consults, vaccines and lab work; sexual health services such as contraception and sexually transmitted infection testing; and answers to general family health questions.

Omnichannel care options include in-app text chat with a nurse on any health topic; in-app video visits with a doctor or nurse practitioner; a mobile care nurse who can provide in-person exams, testing or treatment; and courier delivery of prescribed medications to an employee’s home or office.

“Amazon Care eliminates travel and wait time, connecting employees and their family members to a physician or nurse practitioner through live chat or video, with the option for in-person follow up services from a registered nurse ranging from immunizations to instant strep throat detection,” an Amazon spokesperson told CNBC. 

Currently, Amazon Care operates Monday to Friday 8 a.m. to 9 p.m., and Saturday and Sunday 8 a.m. to 6 p.m. Oasis Medical provides Amazon Care medical services, which do not include emergency medical services.

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