Pitney Bowes, PackageHub partner on returns network

Consumers will have a new option to drop off items for return.

Global shipping and mailing company Pitney Bowes and PackageHub, the second-largest franchise system of retail shipping stores in the U.S., are launching a returns drop-off network that will enable no-box and no-label returns at nearly 1,000 locations across the country, with hundreds more set to open soon.

Using the returns network will incur no additional cost to retailers or consumers. E-commerce brands that already use the Pitney Bowes returns service and its platform partners will immediately have access to the drop-off network, with no additional integration required. 

This launch augments an existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

“Ecommerce returns are among the fastest-growing costs for retailers—costs that are sure to increase given the historic levels of online shopping we’ve seen this holiday,” said Gregg Zegras, executive VP and president, global e-commerce at Pitney Bowes. “We have the longest-standing e-commerce returns service in the industry—and now, with the launch of this network with our partner PackageHub, we have access to their network of premium drop-off locations across the U.S., making this the most comprehensive returns service, capable of lowering the cost of returns while simultaneously improving the consumer experience.”

“By aligning with Pitney Bowes, we are poised to deliver a premium returns experience to both merchants and consumers through PackageHub Returns, ensuring a mutually beneficial outcome,” said Brandon Gale, CEO of PackageHub. “The Pitney Bowes’ returns approach seamlessly complements our strategic vision, and we eagerly welcome them in the PackageHub family. We believe this partnership offers an incredible value-add to our ever-increasing network of PackageHub store owners.”

Pitney Bowes is a global shipping and mailing company that provides technology, logistics, and financial services. Established in 2019, PackageHub Business Centers is the second-largest franchise system of retail shipping stores and business centers in the U.S., with a growing network of nearly 1,000 locations nationwide.

[Read more: Pitney Bowes rolling out fast delivery to 20 more cities]