A leading pet supplies and services retailer is rolling out a cloud-based store execution platform.
PetSmart is deploying the GreyOrange SaaS gStore platform across all locations nationwide. As a result, the retailer seeks to streamline workflows including location management, inventory management, digital fulfillment and store operations for improved efficiency.
"The deployment of GreyOrange’s gStore platform has provided a significant contribution in PetSmart’s journey towards operational excellence," said Greg Fancher, executive VP of IT and CIO at PetSmart. "gStore benefits our associates and customers alike. For example, 3D location management, SKU assignment and process flow optimization enables our store associates to locate inventory faster for our customers, resulting in improved customer service experiences. gStore's capabilities help PetSmart fulfill our vision of providing a world-class omnichannel experience."
The retailer will leverage the AI-based solution to track inventory, and it includes capabilities for flexible location assignments and backroom organization. PetSmart also seeks to optimize digital fulfillment by utilizing dynamic pick paths and real-time inventory for customizable routes, helping ensure efficient management of all product locations.
In addition, PetSmart says the gStore platform has reduced the time needed to execute online orders from PetSmart stores.
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"We’re providing PetSmart with greater inventory visibility, in addition to improved task management, reporting and analytics, exemplifying our commitment to offering innovative solutions to our customers," said Troy Siwek, gStore GM at GreyOrange. "This deployment highlights GreyOrange’s dedication to delivering cutting-edge technology that drives tangible business results for our greatly valued customers."
PetSmart operates nearly 1,700 pet stores in the U.S., Canada and Puerto Rico, as well as more than 200 in-store PetSmart PetsHotel dog and cat boarding facilities.