Petco upgrades app, expands online delivery partnership

Petco Health and Wellness Company Inc. is updating its mobile app and offering national delivery via a well-known third-party platform.

The specialty pet supply and pet services retailer is adding several new features to its consumer app. These include offering Klarna's interest-free "Pay in 4" solution for purchases made within the Petco app. Klarna installment payments have been available at Petco in-store and online and via the Klarna app since August 2021.

The Petco app also now provides a streamlined profile for pets' wellness needs. The pet profile gives customers a centralized way to stay up to date on pet care needs including nutrition, vaccinations, and grooming appointment reminders.

In addition, Petco is expanding a partnership it initially launched with DoorDash in June 2021 to make its assortment of products available nationally via the DoorDash marketplace. More than 10,000 products from Petco are now available via DoorDash.

"Our expanded partnership with DoorDash makes Petco's differentiated assortment of health and wellness products accessible to even more pet parents across the country," said Darren MacDonald, chief customer officer at Petco. "Combined with new enhancements to the Petco app, we're continuing to meet the unique needs of pets and pet parents in a way that no one else can."

"Ninety-eight percent of DoorDash consumers in the U.S. have access to retail or grocery stores on our platform. The future of commerce is on-demand and local as consumers want faster and easier ways to get the items they need delivered to them right now," said Fuad Hannon, VP of new verticals at DoorDash. "Whether it's the dog food you forgot to grab while out or a treat or toy, consumers now have convenient on-demand access to pets' whole health needs. Our partnership helps Petco meet consumers where they are and further fulfills DoorDash's mission to grow and empower local economies."

Founded in 1965 and based in San Diego, Petco operates more than 1,500 stores/pet care centers across the U.S., Mexico and Puerto Rico, which offer merchandise, companion animals, grooming, training and a growing network of on-site veterinary hospitals and mobile veterinary clinics.

Founded in 2013 and headquartered in San Francisco, DoorDash provides on-demand delivery services in 25 countries across the globe.