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PayPal offers COVID-19 support to retailers, customers, employees

PayPal is promising to aid all members of its ecosystem who may be impacted by the COVID-19 pandemic.

In an open letter posted on the PayPal site, Dan Schulman, president and CEO of PayPal, said the omnichannel payments platform will make its business financing solutions and customer service experts available to help any businesses using PayPal or its iZettle subsidiary that are feeling “unusual pressure” on their cash flow. 

For customers with concerns over paying their monthly PayPal credit bill or in need of assistance in safely sending money to family and friends, PayPal says its help center will provide support. 

To help protect employees against COVID-19 transmission, PayPal plans to transition several of its customer service centers to a remote working structure, and already has many employees working remotely. As customer service employees transition to remote work, PayPal said there may be an impact on wait times for phone or email service.

“This is an unprecedented time in our history,” said Schulman. “The COVID-19 pandemic is having an impact on the health of our loved ones, the businesses we rely upon, the health of the global economy, and the way we live our daily lives. As we all continue to navigate through these unique and evolving challenges, we want you to know that PayPal is here for you.”

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