Macy's holiday hiring plans are on track with last year, although it is increasing seasonal workers in a fast-growing area of its business.
The department store giant said Wednesday it will hire 80,000 seasonal workers as it looks to a “strong and successful” holiday shopping season. While stores (Macy’s and Bloomingdale’s) still account for a majority of the hires, approximately 23,500 of the 80,000 total seasonal positions this year will be based in direct-to-consumer fulfillment facilities. This is 5,500 more positions than were hired for this area than in 2017, reflecting the growth of Macy’s omnichannel business strategy.
In addition, approximately 1,500 workers will be hired to interact with customers via telephone, email and online chat at customer service centers, and another 1,000 people will be hired across the country to support the 92nd annual Macy’s Thanksgiving Day Parade, Santalands and other iconic holiday events.
“Seasonal colleagues play an especially important role in the Macy’s holiday shopping experience, whether in a store, a fulfillment or distribution center or in a call center,” said John Harper, chief stores officer, Macy’s. “We’re thrilled to offer seasonal colleagues flexibility, competitive hourly income and a merchandise discount. Additionally, the majority of our colleagues, full-time, part-time and seasonal, are eligible for our Path to Growth Incentive in 2018.”
Under the Path to Growth incentive, seasonal workers have chance to be eligible for bonuses if certain sales targets are met.
Macy’s will hold its national hiring event for the year on Thursday, Oct. 18, from 11 a.m. to 7 p.m., in local time zones. Applicants who are able to attend the hiring event are encouraged to visit all Macy’s, Bloomingdale’s and Macy’s Backstage stores, as well as the company’s call centers and distribution and fulfillment centers.