British grocer improves manned checkout planning
The U.K.’s fourth-largest supermarket chain is taking steps to keep its checkout lines as short as possible.
Building off of its commitment to open extra checkouts for customers if there is more than one person ahead of them in a line, Morrisons is expanding the functionality of its queue management system. The solution, from Irisys, is comprised of advanced sensors and intelligent software — a combination that gives the retailer the actionable information needed to drive operational efficiencies and improve business performance.
The technology is being integrated with data collected by Morrisons' people counters deployed at the front door, as well as data from sensors positioned over the checkouts. Using the solution’s analytics tool to query this data, Morrisons can quickly open a POS station when stores become busy, and efficiently redeploy staff during quieter times.
The system also predicts how many staffed checkouts are needed in the next 15-30 minutes, and uncovers improvement opportunities, from alleviating congestion at the checkouts to more efficient staffing.
Overall, the solution enables Morrisons to optimize operations, boost customer loyalty and ultimately, increase sales, according to Irisys.
Building off of its commitment to open extra checkouts for customers if there is more than one person ahead of them in a line, Morrisons is expanding the functionality of its queue management system. The solution, from Irisys, is comprised of advanced sensors and intelligent software — a combination that gives the retailer the actionable information needed to drive operational efficiencies and improve business performance.
The technology is being integrated with data collected by Morrisons' people counters deployed at the front door, as well as data from sensors positioned over the checkouts. Using the solution’s analytics tool to query this data, Morrisons can quickly open a POS station when stores become busy, and efficiently redeploy staff during quieter times.
The system also predicts how many staffed checkouts are needed in the next 15-30 minutes, and uncovers improvement opportunities, from alleviating congestion at the checkouts to more efficient staffing.
Overall, the solution enables Morrisons to optimize operations, boost customer loyalty and ultimately, increase sales, according to Irisys.