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Big Lots takes sizable step to improve scheduling

Discount retailer Big Lots is streamlining scheduling for its large workforce.

Big Lots, which employs more than 35,000 associates in 1,400 stores across 47 states, has selected Reflexis Workforce Scheduler to increase the efficiency and accuracy of scheduling, forecasting and budgeting. Big Lots will integrate Workforce Scheduler with an existing implementation of Reflexis Task Manager to better forecast workload demand and more rapidly generate accurate schedules and create labor budgets.

“We are excited to add Reflexis Workforce Scheduler, giving Big Lots the complete functionality of the Reflexis One suite,” said Mike Schlonsky, executive VP human resources & store operations, Big Lots. “With the power of the full suite, we will increase visibility into store-level execution, reduce labor complexities, and automate many time-consuming manual tasks. Additionally, this solution will help us increase productivity and lower associate turnover and, in turn, improve the overall shopping experience across our fleet of stores.”

Big Lots is focusing on employee retention and productivity in an era of growing retail turnover. According to a recent survey of top retailers conducted by global consulting firm Korn Ferry, 29% of respondents said they’ve seen an increase in employee turnover since the beginning of 2018. The survey also found that of all retail positions, part-time hourly store employees have the highest turnover rate, with 81% average rate in 2018. That’s an increase from 76% in 2017.
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