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Ace Hardware tops customer satisfaction ranking for eighth consecutive year


Oak Brook, Ill. -- The J.D. Power 2014 U.S. Home Improvement Retailer Store Satisfaction Study has ranked Ace Hardware “Highest in Customer Satisfaction with Home Improvement Retail Stores” for the eighth year in a row. Ace has captured this ranking ever since the organization began this study eight years ago.

“We are honored and humbled to receive this recognition from our valued customers for the eighth year in a row,” said John Venhuizen, president and CEO, Ace Hardware Corporation. “We believe we are blessed to be in the business of serving others, so it is encouraging to see our local Ace owners and their teams of ‘helpful hardware folks’ ranked so highly by consumers.”

The J.D. Power study is based on responses from more than 2,900 consumers who purchased home improvement products or services in the previous 12 months. Ace Hardware ranked highest among major retailers with an overall satisfaction index score of 791 on a 1,000-point scale. According to consumers, Ace performs particularly well in the staff and service category.

The score is based on performance in five areas: merchandise, price, sales and promotions, staff and service, and store facility.

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