OPERATIONS / SUPPLY CHAIN

New York -- The National Retail Federation is calling for the use of chip-and-PIN technology in credit and debit cards that. Experts say the technology, standard around the world, is more secure than the magnetic stripe cards that are still widely used throughout the United States.The technology has not been widely adopted in the United States, partly due to its higher cost  

New York – The retail industry may be facing a major threat by hackers targeting sensitive consumer data held by numerous chains. According to Bloomberg, a report from security company iSight Partners says multiple groups of hackers have been targeting retailers since June 2013 using a piece of software known as Kaptoxa.

Seattle – Technicians working at an Amazon.com fulfillment center in Middletown, Del., have reportedly rejected a bid to unionize from the International Association of Machinists and Aerospace Workers (IAM). According to Reuters, a group of 27 maintenance and repair technicians voted against joining the IAM, 21-6.

Minneapolis – Target Corp. will reportedly testify about its recent massive holiday data breach in a Congressional hearing in early February 2014. According to Reuters, a Congressional commerce, manufacturing and trade subcommittee headed by Rep. Lee Terry (R-Neb.) will investigate large data breaches and their effect on consumers.

New York – LLBean.com was ranked No. 1 in customer service among all major online retailers during the month of December 2013. According to the Stella Monthly Ranking from the StellaService customer service analysis firm, LLBean.com snared this honor for the second consecutive month.

London -- Verizon is migrating Tesco to a single global network infrastructure, which will underpin Tesco’s ongoing application and infrastructure centralization program.

New York -- The U.S. National Labor Relations Board has filed a formal complaint charging that Wal-Mart Stores violated labor laws in 14 states by taking action against striking and protesting workers.

The NLRB said the retailer illegally fired, disciplined or threatened more than 60 employees in 14 states for participating in legally protected activities to complain about wages and working conditions.

CHICAGO — Jewel-Osco president William Emmons is retiring less than a year after taking the helm at the grocery chain, which is now part of New Albertsons Inc., according to a Chicago Tribute report.