OPERATIONS / SUPPLY CHAIN

Singapore – F.J. Benjamin Holdings Inc., a developer and manager of retail brands including Gap, Banana Republic and Guess, in Asia, has deployed the traffic intelligence application from Tyco Retail Solutions. The company sought a clear understanding of how the differently branded stores’ locations compared with each other, as well as the ability to track shopper conversion rates within each store.  

Kirkland, Wash. – Digital coupon provider VisibleBrands has added former Procter & Gamble VP Jan Murley to its board of directors, while former Safeway Stores board member Rebecca Stirn was added to the company’s advisory council.

Murley was a 23-year marketing veteran with Procter and Gamble and was the VP of its skin care division. Stirn was on Safeway’s board of directors from 1999 to 2010. She has more than two decades of executive marketing experience with a variety of industries.

New York – J. Crew received top ranking among all major U.S. online retailers during the month of January 2014. According to the Stella Monthly Ranking from the StellaService customer service analysis firm, J. Crew, which held this ranking from July-September 2013, took the top spot from L.L.Bean.com, which held it in November and December 2013.

New York – 1-800-Flowers.com Inc. reportedly had a difficult time meeting customer demand for Valentine’s Day. According to CNN, the retailer has sent apologies via Twitter and Facebook to roughly 1,000 customers for deliveries that were late, missing or damaged.

New York -- Revionics, a provider of end-to-end merchandise optimization solutions, appointed the company’s president and CEO Marc Hafner as chairman of the board.

Hafner has served as president and CEO since 2010 and with this newly added role he will lead the company’s strategic planning and accelerate its global growth.

Seattle – Starbucks reportedly plans to soon include an automatic tipping feature on its Square mobile payment app.

According to the Wall Street Journal, Starbucks, which currently only uses the payment features of the Square app, will deploy a feature that both automatically prompts a customer to leave a tip in appropriate situations and computes tip amounts for them.

San Francisco -- Wine.com, announced the addition of Peter Elarde as chief marketing officer and Greg Tatem as VP, engineering to the Wine.com executive team.
   
"We're on a roll. Wine.com is profitable, growing, hiring and innovating," said Rich Bergsund, CEO. "Peter and Greg are bringing new energy and talent to our management team, and will be instrumental as we continue building Wine.com into a great company, great brand, and an exciting place to work."

Washington, D.C. -- The Retail Industry Leaders Association (RILA) has entered into a partnership with the National Cyber-Forensics and Training Alliance (NCFTA) to enhance cyber security information sharing and expand retailers’ proactive and vigilant approach to cyber threats to protect consumers against criminals.