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Survey: L.L. Bean tops in online customer service for May
New York - L.L. Bean had the overall best customer service performance in May, the second time the retailer has topped the list in the past three months. According to monthly benchmark analysis from customer service analysis provider StellaService, L.L. Bean’s performance was strong in nearly every area — fourth in phone, sixth in email, eighth in chat and fourth in returns/refunds.
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DeMoulas fires CEO, execs
Tewksbury, Mass. – Demoulas Supermarkets Inc. has fired CEO Arthur T. Demoulas. The retailer also fired director of operations Bill Marsden and VP of grocery Joe Rockwell.
Demoulas had been waging a public battle with his cousin Arthur S. Demoulas, a stakeholder and director of the company, about finances. Arthur T. Demoulas has claimed that his cousin seeks to raise prices and lower wages. The cousins have also publicly disagreed about agreements with suppliers and vendors.