OPERATIONS / SUPPLY CHAIN

Free Returns: An Obstacle for e-Commerce
Studies indicate that online shoppers abandon websites that do not offer free returns shipping. This only makes sense, as the allure of e-commerce is convenience, a broad selection of merchandise, and competitive prices. Free shipping — from delivery through return — keeps the total purchase price similar to in-store shopping.

But there are two sides to free returns.

1. Free Returns Increase Sales
New CEO Sought at Tuesday Morning
Michael Rouleau was never seen as a long-term leadership solution as Tuesday Morning’s CEO, but the veteran retailer’s abrupt departure with no immediate successor named reveals the off-price retailer lacked a succession plan.

The company said Rouleau, 77, will remain in a consultative capacity until March 31, 2016 and that it had created a new Office of the Chairman led by current Board Chairman Steven Becker to support oversight of the company’s strategic initiatives until a new CEO can be hired.

Academy Sports makes CEO change

Academy Sports and Outdoors named former Meijer president James Kevin Symancyk to the role of president and CEO in a move that suggests the retailers private equity owners could be eyeing a public stock offering.

Symancyk, 43, will assume his new responsibilities on Nov. 2, when current president and CEO Rodney Faldyn steps down after 10 years with the operator of more than 200 large format, full line sporting goods stores.
IBM keeps offering new retail capabilities

IBM aims to let retailers get more personal with their customers. As part of a general release of new cloud-based industry platforms, IBM is introducing a Retail Consumer Experience platform.
Whole Foods shedding jobs for lower prices

Whole Foods Market says it is slashing more than 1% of its workforce in an effort to lower prices for its customers and invest in technology upgrades.

The grocery chainsaysit will cut about 1,500 jobs, or 1.6% of its workforce, over the next eight weeks. The company says many of the reductions will come through attrition.
Walmart moves closer to renewable future with big wind deal

Walmart has taken a big step towards becoming 100% supplied by renewable energy.

The discounter entered into a long-term power purchase agreement to buy the majority of the electricity generated by Pattern Energy Group’s new Logan's Gap Wind facility.

The 200 megawatt facility is in Comanche County, Texas.
Meijer treads lightly with Skechers expansion

Six months after opening a Skechers concept shop, Meijer is taking the next step in what appears to be a more ambitious rollout of the branded shop to additional footwear departments.
Shopify reads need for card payment

Shopify is keeping busy these days. The cloud-based omnichannel retail platform is launching a new credit card reader that will allow U.S.-based Shopify merchants to securely accept chip and PIN, tap, and swipe credit and debit cards.

The reader will also accept contactless payment technologies like Apple Pay. The device is designed for Shopify POS, the company’s iPad and iPhone POS used by retail and pop-up stores. Shopify is currently accepting pre-orders, with card readers to ship in the fourth quarter of this year.
Report: Walgreens pharmacy system goes down

An ongoing computer glitch has been wreaking major havoc at Walgreens. According to the Chicago Tribune, the Deerfield, Illinois-based drugstore giant was gradually restoring its automated pharmacy system this week after a massive outage on Sept. 22.

Pharmacists at all 8,200 U.S. Walgreens stores had to start manually filling prescriptions on Tuesday morning after the glitch occurred following overnight maintenance. As of the afternoon of Sept. 24, thousands of stores still lacked access to Walgreens’ central pharmacy database.
IBM expands retail development locations

IBM aims to increase the solutions and services it offers the retail industry with two new centers. On Sept. 24, IBM opened a new global headquarters for IBM Commerce and new hub for its Watson artificial intelligence platform in San Francisco.

In addition, IBM is partnering with The Fung Group on a new large-scale laboratory for rapid experimentation with omnichannel retail technologies, which opened in Shanghai, China on Sept. 24.